:root {
    --hd-primary: #5b6cff;
    --hd-primary-dark: #2f3ca6;
    --hd-bg: #f4f7fb;
    --hd-card: #ffffff;
    --hd-ink: #101828;
    --hd-muted: #667085;
    --hd-border: rgba(16, 24, 40, .08);
    --hd-sidebar: #111827;
}
* { box-sizing: border-box; }
body { font-family: Inter, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; color: var(--hd-ink); }
.required::after { content: ' *'; color: #dc3545; }
.public-shell { min-height: 100vh; background: radial-gradient(circle at top left, rgba(91,108,255,.22), transparent 32rem), linear-gradient(135deg, #eef2ff, #f8fafc 45%, #ecfeff); }
.public-navbar { padding: 1.2rem 0; color: #fff; background: linear-gradient(90deg, #101828, #26348c); }
.public-navbar .navbar-brand { color: #fff; }
.public-hero { padding: 4rem 0 2rem; }
.hero-kicker { display:inline-flex; align-items:center; gap:.45rem; background:rgba(91,108,255,.12); color:#3444d7; padding:.45rem .8rem; border-radius:999px; font-weight:700; font-size:.86rem; }
.hero-title { font-size: clamp(2.2rem, 5vw, 4.6rem); line-height: .95; font-weight: 850; letter-spacing: -0.06em; }
.hero-card, .glass-card, .content-card { border: 1px solid var(--hd-border); background: rgba(255,255,255,.88); border-radius: 28px; box-shadow: 0 24px 70px rgba(16,24,40,.10); backdrop-filter: blur(14px); }
.hero-card { padding: 2rem; }
.public-footer { color: #667085; padding: 2rem 0; }
.form-control, .form-select { border-radius: 14px; border-color: #d0d5dd; padding: .74rem .9rem; }
.form-control:focus, .form-select:focus { border-color: var(--hd-primary); box-shadow: 0 0 0 .25rem rgba(91,108,255,.12); }
.btn { border-radius: 14px; font-weight: 700; }
.btn-primary { background: linear-gradient(135deg, var(--hd-primary), #7c3aed); border: 0; box-shadow: 0 12px 28px rgba(91,108,255,.25); }
.btn-primary:hover { filter: brightness(.96); }
.admin-shell { background: var(--hd-bg); }
.layout { min-height: 100vh; display: grid; grid-template-columns: 290px 1fr; }
.sidebar { position: sticky; top: 0; height: 100vh; background: radial-gradient(circle at top, rgba(91,108,255,.28), transparent 18rem), var(--hd-sidebar); color: #fff; padding: 1.4rem; display: flex; flex-direction: column; }
.brand { color:#fff; text-decoration:none; display:flex; align-items:center; gap:.75rem; font-size:1.25rem; font-weight:850; margin-bottom:1.5rem; }
.brand-icon { width:42px; height:42px; display:grid; place-items:center; border-radius:15px; background:rgba(255,255,255,.12); }
.sidebar-nav { display:flex; flex-direction:column; gap:.25rem; }
.sidebar-nav a, .sidebar-footer a { color: rgba(255,255,255,.76); text-decoration:none; display:flex; align-items:center; gap:.75rem; padding:.82rem .9rem; border-radius:16px; font-weight:700; }
.sidebar-nav a:hover, .sidebar-nav a.active { color:#fff; background:rgba(255,255,255,.12); }
.nav-section { margin:1.25rem .9rem .45rem; font-size:.72rem; letter-spacing:.1em; text-transform:uppercase; color:rgba(255,255,255,.42); font-weight:800; }
.sidebar-footer { margin-top:auto; padding-top:1rem; border-top:1px solid rgba(255,255,255,.08); }
.content { min-width: 0; }
.topbar { height:76px; display:flex; align-items:center; justify-content:space-between; padding:0 2rem; background:rgba(255,255,255,.78); backdrop-filter: blur(12px); border-bottom:1px solid var(--hd-border); position:sticky; top:0; z-index:10; }
.topbar-actions { display:flex; align-items:center; gap:.75rem; margin-left:auto; }
.page-area { padding:2rem; }
.page-title { display:flex; justify-content:space-between; align-items:flex-start; gap:1rem; margin-bottom:1.5rem; }
.page-title h1 { font-size:1.8rem; line-height:1.15; font-weight:850; letter-spacing:-.035em; margin:0 .0 .3rem; }
.page-actions { display:flex; gap:.5rem; flex-wrap:wrap; }
.content-card { background:#fff; border-radius:24px; box-shadow:0 16px 50px rgba(16,24,40,.06); }
.card { border-radius: 22px; border: 1px solid var(--hd-border); box-shadow: 0 16px 50px rgba(16,24,40,.06); }
.card-header { border-bottom:1px solid var(--hd-border); border-radius:22px 22px 0 0 !important; background:#fff; }
.table > :not(caption) > * > * { padding:1rem .95rem; }
.table thead th { color:#667085; font-size:.78rem; letter-spacing:.04em; text-transform:uppercase; }
.stat-grid { display:grid; grid-template-columns: repeat(4, minmax(0,1fr)); gap:1rem; margin-bottom:1.5rem; }
.stat-card { background:#fff; border:1px solid var(--hd-border); border-radius:24px; padding:1.25rem; display:flex; gap:1rem; align-items:center; box-shadow:0 16px 50px rgba(16,24,40,.06); }
.stat-icon { width:48px; height:48px; display:grid; place-items:center; border-radius:18px; color:#3444d7; background:#eef2ff; font-size:1.35rem; }
.stat-value { font-size:1.7rem; line-height:1; font-weight:850; letter-spacing:-.04em; }
.stat-label { color:#475467; font-weight:700; }
.stat-hint { color:#98a2b3; font-size:.82rem; }
.badge { border-radius:999px; padding:.45rem .7rem; }
.badge-soft-primary { color:#3444d7; background:#eef2ff; }
.badge-soft-warning { color:#a15c07; background:#fff4d6; }
.badge-soft-success { color:#067647; background:#dcfae6; }
.badge-soft-secondary { color:#475467; background:#f2f4f7; }
.badge-soft-info { color:#026aa2; background:#e0f2fe; }
.badge-soft-danger { color:#b42318; background:#fee4e2; }
.badge-soft-dark { color:#fff; background:#101828; }
.ticket-message { background:#f8fafc; border:1px solid var(--hd-border); }
.ticket-message.internal { background:#fff7ed; border-color:#fed7aa; }
.drag-handle { color:#98a2b3; cursor:move; }
@media (max-width: 992px) {
    .layout { grid-template-columns: 1fr; }
    .sidebar { position:relative; height:auto; }
    .sidebar-nav { display:grid; grid-template-columns:repeat(2, minmax(0, 1fr)); }
    .topbar { position:relative; padding:1rem; }
    .topbar-actions { gap:.5rem; }
    .page-area { padding:1rem; }
    .stat-grid { grid-template-columns: repeat(2, minmax(0,1fr)); }
}
@media (max-width: 576px) {
    .sidebar-nav { grid-template-columns:1fr; }
    .stat-grid { grid-template-columns: 1fr; }
    .page-title { flex-direction:column; }
}
.category-card { height:100%; text-decoration:none; color:var(--hd-ink); border:1px solid var(--hd-border); background:rgba(255,255,255,.9); border-radius:28px; box-shadow:0 24px 70px rgba(16,24,40,.10); padding:1.4rem; display:flex; flex-direction:column; gap:.75rem; transition:.18s ease; }
.category-card:hover { transform:translateY(-3px); color:var(--hd-ink); box-shadow:0 28px 80px rgba(16,24,40,.14); border-color:rgba(91,108,255,.35); }
.category-card-icon { width:52px; height:52px; display:grid; place-items:center; border-radius:18px; background:#eef2ff; color:#3444d7; font-size:1.45rem; }
.category-card-title { font-weight:850; font-size:1.15rem; letter-spacing:-.02em; }
.category-card-text { color:var(--hd-muted); line-height:1.45; flex:1; }
.category-card-link { color:#3444d7; font-weight:800; display:inline-flex; align-items:center; gap:.35rem; }
.attachment-card { display:flex; flex-direction:column; gap:.8rem; padding:.9rem; border:1px solid var(--hd-border); background:#fff; border-radius:18px; color:var(--hd-ink); height:100%; transition:.18s ease; }
.attachment-card:hover { border-color:rgba(91,108,255,.35); box-shadow:0 12px 32px rgba(16,24,40,.08); }
.attachment-main { display:flex; gap:.8rem; align-items:center; min-width:0; }
.attachment-icon { width:46px; height:46px; display:grid; place-items:center; border-radius:15px; background:#f2f4f7; color:#3444d7; flex:0 0 auto; font-size:1.35rem; }
.attachment-icon-pdf { color:#d92d20; background:#fee4e2; }
.attachment-icon-word { color:#175cd3; background:#dbeafe; }
.attachment-icon-excel { color:#079455; background:#dcfae6; }
.attachment-icon-ppt { color:#c4320a; background:#ffead5; }
.attachment-icon-image { color:#7a5af8; background:#ebe9fe; }
.attachment-icon-archive { color:#dc6803; background:#fef0c7; }
.attachment-icon-text { color:#475467; background:#f2f4f7; }
.attachment-icon-file { color:#3444d7; background:#eef2ff; }
.attachment-info { min-width:0; display:flex; flex-direction:column; }
.attachment-name { font-weight:800; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.attachment-meta { color:var(--hd-muted); font-size:.82rem; }
.attachment-actions { display:flex; flex-wrap:wrap; gap:.5rem; padding-left:3.35rem; }
.attachment-action { border:1px solid var(--hd-border); display:inline-flex; align-items:center; gap:.35rem; }
.attachment-preview-modal .modal-body { min-height:72vh; background:#0b1220; padding:.75rem; display:grid; place-items:center; }
.attachment-preview-frame { width:100%; height:72vh; border:0; border-radius:14px; background:#fff; }
.attachment-preview-image { max-width:100%; max-height:72vh; border-radius:14px; box-shadow:0 18px 60px rgba(0,0,0,.28); background:#fff; }
.pagination-modern .page-link { border:0; margin:.15rem; border-radius:12px; color:#344054; font-weight:800; min-width:42px; text-align:center; box-shadow:inset 0 0 0 1px var(--hd-border); }
.pagination-modern .page-item.active .page-link { color:#fff; background:linear-gradient(135deg, var(--hd-primary), #7c3aed); box-shadow:0 10px 24px rgba(91,108,255,.22); }
.pagination-modern .page-item.disabled .page-link { color:#98a2b3; background:#f8fafc; }
.accordion-item.card { border:1px solid var(--hd-border); border-radius:22px !important; }
.accordion-button { font-weight:850; border-radius:22px !important; }
.accordion-button:not(.collapsed) { color:#3444d7; background:#eef2ff; box-shadow:none; }
/* v8: прокручиваемая боковая панель и блок статистики */
.sidebar { overflow:hidden; }
.sidebar-nav { flex:1 1 auto; min-height:0; overflow-y:auto; padding-right:.2rem; scrollbar-width:thin; scrollbar-color:rgba(255,255,255,.35) transparent; }
.sidebar-nav::-webkit-scrollbar { width:6px; }
.sidebar-nav::-webkit-scrollbar-thumb { background:rgba(255,255,255,.28); border-radius:999px; }
.sidebar-nav::-webkit-scrollbar-track { background:transparent; }
.stats-grid-five { grid-template-columns: repeat(5, minmax(0,1fr)); }
.stats-breakdown { display:flex; flex-direction:column; gap:.95rem; }
.stats-breakdown-item { min-width:0; }
.stats-progress { height:10px; border-radius:999px; background:#f2f4f7; overflow:hidden; }
.stats-progress .progress-bar { border-radius:999px; }
@media (max-width: 1200px) { .stats-grid-five { grid-template-columns: repeat(3, minmax(0,1fr)); } }
@media (max-width: 992px) { .sidebar { overflow:visible; } .sidebar-nav { overflow:visible; padding-right:0; } }
@media (max-width: 576px) { .stats-grid-five { grid-template-columns: 1fr; } }
.variable-list { display:flex; flex-direction:column; gap:.75rem; max-height:65vh; overflow:auto; padding-right:.25rem; }
.variable-item { padding:.75rem; border:1px solid var(--hd-border); border-radius:16px; background:#f8fafc; }
.variable-item code { color:#3444d7; font-weight:800; }

.response-template-box {
    padding: 1rem;
    border: 1px solid rgba(59, 130, 246, .18);
    background: linear-gradient(135deg, rgba(59,130,246,.08), rgba(14,165,233,.06));
    border-radius: 18px;
}
.variable-help-table code {
    white-space: nowrap;
}

.brand-logo{width:42px;height:42px;object-fit:contain;border-radius:14px;background:#fff;box-shadow:0 10px 24px rgba(16,24,40,.10);padding:4px}.public-logo{width:34px;height:34px;object-fit:contain;border-radius:10px;background:rgba(255,255,255,.16);padding:3px}.maintenance-card{max-width:760px;margin:72px auto}.ticket-message.internal{background:linear-gradient(135deg,#fff7ed,#fffbeb)!important;border:1px dashed #f59e0b!important;box-shadow:0 14px 34px rgba(245,158,11,.10)}.internal-note-badge{display:inline-flex;align-items:center;gap:6px;background:#92400e;color:#fff;border-radius:999px;padding:4px 10px;font-size:.75rem;font-weight:800}.message-actions{opacity:.65;transition:.2s}.ticket-message:hover .message-actions{opacity:1}.log-context{max-width:420px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mail-status{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:5px 10px;font-size:.78rem;font-weight:800}.mail-status.sent{background:#dcfce7;color:#166534}.mail-status.failed{background:#fee2e2;color:#991b1b}.mail-status.queued{background:#dbeafe;color:#1d4ed8}.mail-status.skipped{background:#f3f4f6;color:#374151}.assignee-chip{display:inline-flex;align-items:center;gap:6px;background:#eef2ff;color:#3730a3;border-radius:999px;padding:6px 10px;font-size:.82rem;font-weight:700;margin:2px}.settings-logo-preview{max-width:220px;max-height:86px;object-fit:contain;background:#f8fafc;border:1px solid #e5e7eb;border-radius:16px;padding:10px}.settings-favicon-preview{width:48px;height:48px;object-fit:contain;background:#f8fafc;border:1px solid #e5e7eb;border-radius:12px;padding:6px}

.login-captcha {
    border: 1px solid rgba(91, 108, 255, .22);
    background: linear-gradient(135deg, rgba(91,108,255,.08), rgba(124,58,237,.06));
    border-radius: 18px;
    padding: 16px;
}

.captcha-question {
    min-width: 118px;
    border-radius: 14px;
    padding: 10px 14px;
    background: #fff;
    border: 1px solid rgba(91,108,255,.18);
    font-weight: 800;
    color: #344054;
    box-shadow: 0 8px 24px rgba(16,24,40,.06);
}

.history-item{display:flex;gap:14px;position:relative;padding:0 0 18px 0;margin-bottom:4px}
.history-item:not(:last-child)::before{content:"";position:absolute;left:18px;top:38px;bottom:-4px;width:2px;background:#eef2f7}
.history-icon{width:38px;height:38px;border-radius:14px;display:inline-flex;align-items:center;justify-content:center;background:#eef4ff;color:#3b5bdb;flex:0 0 38px;box-shadow:inset 0 0 0 1px rgba(59,91,219,.08)}
.history-body{background:#fff;border:1px solid #edf0f5;border-radius:16px;padding:12px 14px;flex:1;box-shadow:0 8px 24px rgba(16,24,40,.04)}

/* v17.4: local Bootstrap compatibility and category icons */
.rounded-4 { border-radius: 1rem !important; }
.rounded-5 { border-radius: 2rem !important; }
.category-icon-picker { display:flex; flex-wrap:wrap; gap:.45rem; }
.category-icon-choice { width:42px; height:38px; display:inline-grid; place-items:center; }
.category-icon-choice i { font-size:1.15rem; }
.category-admin-icon { width:44px; height:44px; display:inline-grid; place-items:center; border-radius:15px; background:#eef2ff; color:#3444d7; font-size:1.25rem; }


.ticket-filters-card { border-radius: 28px; }
.ticket-filters-head { display:flex; align-items:flex-start; justify-content:space-between; gap:1rem; }
.ticket-filters-kicker { display:inline-flex; align-items:center; gap:.45rem; padding:.38rem .7rem; border-radius:999px; background:#eef2ff; color:#3444d7; font-size:.78rem; font-weight:800; text-transform:uppercase; letter-spacing:.08em; margin-bottom:.85rem; }
.ticket-filters-title { font-size:1.15rem; font-weight:850; letter-spacing:-.02em; margin:0 0 .35rem; }
.ticket-filters-subtitle { color:var(--hd-muted); }
.ticket-filters-form .form-label { font-weight:800; color:#344054; margin-bottom:.45rem; }
.ticket-filters-form .form-control,
.ticket-filters-form .form-select { min-height:58px; background-color:#fbfcfe; border-color:#d8dee8; box-shadow:none; }
.ticket-filters-form .form-control::placeholder { color:#98a2b3; }
.ticket-filters-form .form-select { padding-right:3rem; background-position:right 1rem center; }
.ticket-filters-form .form-text { margin-top:.45rem; color:#98a2b3; min-height:2.2em; }
.ticket-filters-actions { display:flex; flex-wrap:wrap; gap:.75rem; margin-left:auto; }
.ticket-filters-actions .btn { min-height:58px; padding-inline:1.2rem; display:inline-flex; align-items:center; justify-content:center; }
@media (max-width: 1199px) {
    .ticket-filters-actions { margin-left:0; width:100%; }
    .ticket-filters-actions .btn { flex:1 1 auto; justify-content:center; }
}
@media (max-width: 576px) {
    .ticket-filters-card .card-body { padding:1.25rem !important; }
    .ticket-filters-actions { flex-direction:column; }
    .ticket-filters-actions .btn { width:100%; }
}


.tickets-table-compact > :not(caption) > * > * { padding:.8rem .7rem; vertical-align:top; }
.tickets-table-compact thead th { font-size:.74rem; letter-spacing:.05em; white-space:nowrap; }
.tickets-table-compact tbody tr { border-color:rgba(16,24,40,.06); }
.tickets-table-compact .ticket-col-code { width:110px; }
.tickets-table-compact .ticket-col-status,
.tickets-table-compact .ticket-col-priority,
.tickets-table-compact .ticket-col-sla,
.tickets-table-compact .ticket-col-requester,
.tickets-table-compact .ticket-col-assignee { width:1%; }
.ticket-title-cell { min-width:260px; max-width:560px; }
.ticket-title-link { display:inline-block; font-weight:800; text-decoration:none; line-height:1.35; word-break:break-word; overflow-wrap:anywhere; margin-bottom:.35rem; }
.ticket-inline-meta { display:flex; flex-wrap:wrap; gap:.35rem; margin-bottom:.35rem; }
.ticket-description-compact { color:var(--hd-muted); font-size:.9rem; line-height:1.4; word-break:break-word; overflow-wrap:anywhere; display:-webkit-box; -webkit-line-clamp:2; -webkit-box-orient:vertical; overflow:hidden; }
.ticket-requester-cell { min-width:170px; white-space:normal; word-break:break-word; }
.ticket-requester-cell span { display:block; color:var(--hd-muted); font-size:.85rem; margin-top:.15rem; word-break:break-word; overflow-wrap:anywhere; }
.ticket-assignee-cell { min-width:130px; white-space:normal; word-break:break-word; }
@media (max-width: 1200px) {
    .tickets-table-compact .ticket-col-requester,
    .tickets-table-compact .ticket-col-assignee { min-width:150px; }
}
@media (max-width: 992px) {
    .tickets-table-compact .ticket-title-cell { min-width:220px; max-width:none; }
}


.tickets-table-compact { border-collapse: separate; border-spacing: 0 10px; margin-top: -10px; }
.tickets-table-compact thead th { border-bottom: 1px solid rgba(16,24,40,.08); background: transparent; padding-top: 1rem; padding-bottom: .9rem; }
.tickets-table-compact tbody td { background:#fff; border-top:1px solid rgba(16,24,40,.06); border-bottom:1px solid rgba(16,24,40,.06); }
.tickets-table-compact tbody td:first-child { border-left:1px solid rgba(16,24,40,.06); border-top-left-radius:18px; border-bottom-left-radius:18px; }
.tickets-table-compact tbody td:last-child { border-right:1px solid rgba(16,24,40,.06); border-top-right-radius:18px; border-bottom-right-radius:18px; }
.tickets-table-compact tbody tr { transition: transform .15s ease, box-shadow .15s ease; }
.tickets-table-compact tbody tr:hover { transform: translateY(-1px); }
.tickets-table-compact tbody tr:hover td { border-color: rgba(91,108,255,.18); }
.tickets-table-compact tbody tr.ticket-row-priority-low td { background:linear-gradient(90deg, rgba(242,244,247,.95), #fff 22%); }
.tickets-table-compact tbody tr.ticket-row-priority-medium td { background:linear-gradient(90deg, rgba(224,242,254,.85), #fff 22%); }
.tickets-table-compact tbody tr.ticket-row-priority-high td { background:linear-gradient(90deg, rgba(254,228,226,.95), #fff 22%); }
.tickets-table-compact tbody tr.ticket-row-priority-urgent td { background:linear-gradient(90deg, rgba(17,24,39,.12), #fff 24%); }
.tickets-table-compact tbody tr.ticket-row-priority-low td:first-child { box-shadow: inset 4px 0 0 #98a2b3; }
.tickets-table-compact tbody tr.ticket-row-priority-medium td:first-child { box-shadow: inset 4px 0 0 #026aa2; }
.tickets-table-compact tbody tr.ticket-row-priority-high td:first-child { box-shadow: inset 4px 0 0 #d92d20; }
.tickets-table-compact tbody tr.ticket-row-priority-urgent td:first-child { box-shadow: inset 4px 0 0 #101828; }
.tickets-table-compact .badge { font-weight:800; }
.tickets-table-compact .ticket-col-code { width:120px; }
.tickets-table-compact .ticket-col-status { width:140px; }
.tickets-table-compact .ticket-col-priority { width:120px; }
.tickets-table-compact .ticket-col-sla { width:90px; }
.tickets-table-compact .ticket-col-requester { width:215px; }
.tickets-table-compact .ticket-col-assignee { width:170px; }
.tickets-table-compact .ticket-title-link { font-size:1.05rem; }
.tickets-table-compact .ticket-inline-meta .badge { padding:.38rem .62rem; }
.tickets-table-compact .ticket-description-compact { margin-top:.15rem; }
.tickets-table-compact .ticket-requester-cell, .tickets-table-compact .ticket-assignee-cell { line-height:1.35; }
.tickets-table-compact .ticket-requester-cell span { margin-top:.3rem; }
@media (max-width: 1200px) {
  .tickets-table-compact { border-spacing:0 8px; }
  .tickets-table-compact .ticket-col-code { width:105px; }
  .tickets-table-compact .ticket-col-requester { width:190px; }
  .tickets-table-compact .ticket-col-assignee { width:150px; }
}


/* v17.11 calmer ticket table styling */
.tickets-table-compact { border-collapse: separate; border-spacing: 0 10px; margin-top: -10px; }
.tickets-table-compact thead th { border-bottom: 1px solid rgba(16,24,40,.08); background: transparent; padding-top: 1rem; padding-bottom: .9rem; }
.tickets-table-compact tbody td {
    background: #ffffff !important;
    border-top: 1px solid rgba(16,24,40,.06);
    border-bottom: 1px solid rgba(16,24,40,.06);
    box-shadow: none;
}
.tickets-table-compact tbody td:first-child {
    border-left: 1px solid rgba(16,24,40,.06);
    border-top-left-radius: 18px;
    border-bottom-left-radius: 18px;
}
.tickets-table-compact tbody td:last-child {
    border-right: 1px solid rgba(16,24,40,.06);
    border-top-right-radius: 18px;
    border-bottom-right-radius: 18px;
}
.tickets-table-compact tbody tr { transition: transform .15s ease; }
.tickets-table-compact tbody tr:hover { transform: translateY(-1px); }
.tickets-table-compact tbody tr:hover td { border-color: rgba(91,108,255,.16); box-shadow: 0 10px 22px rgba(16,24,40,.04); }
.tickets-table-compact tbody tr.ticket-row-priority-low td,
.tickets-table-compact tbody tr.ticket-row-priority-medium td,
.tickets-table-compact tbody tr.ticket-row-priority-high td,
.tickets-table-compact tbody tr.ticket-row-priority-urgent td { background: #ffffff !important; }
.tickets-table-compact tbody tr.ticket-row-priority-low td:first-child { box-shadow: inset 3px 0 0 #cbd5e1; }
.tickets-table-compact tbody tr.ticket-row-priority-medium td:first-child { box-shadow: inset 3px 0 0 #93c5fd; }
.tickets-table-compact tbody tr.ticket-row-priority-high td:first-child { box-shadow: inset 3px 0 0 #fca5a5; }
.tickets-table-compact tbody tr.ticket-row-priority-urgent td:first-child { box-shadow: inset 3px 0 0 #9ca3af; }
.tickets-table-compact .ticket-inline-meta .badge { opacity: .95; }


/* v17.12 minimalist ticket table */
.tickets-table-compact { border-collapse: separate; border-spacing: 0 6px; margin-top: -6px; }
.tickets-table-compact > :not(caption) > * > * { padding: .72rem .72rem; }
.tickets-table-compact thead th {
    border-bottom: 1px solid rgba(16,24,40,.08);
    background: transparent;
    padding-top: .9rem;
    padding-bottom: .8rem;
    color: #667085;
}
.tickets-table-compact tbody td {
    background: #fff !important;
    border-top: 1px solid rgba(16,24,40,.05);
    border-bottom: 1px solid rgba(16,24,40,.05);
    box-shadow: none !important;
}
.tickets-table-compact tbody td:first-child {
    border-left: 1px solid rgba(16,24,40,.05);
    border-top-left-radius: 14px;
    border-bottom-left-radius: 14px;
}
.tickets-table-compact tbody td:last-child {
    border-right: 1px solid rgba(16,24,40,.05);
    border-top-right-radius: 14px;
    border-bottom-right-radius: 14px;
}
.tickets-table-compact tbody tr { transition: none; }
.tickets-table-compact tbody tr:hover { transform: none; }
.tickets-table-compact tbody tr:hover td {
    border-color: rgba(16,24,40,.08);
    background: #fcfcfd !important;
    box-shadow: none !important;
}
.tickets-table-compact tbody tr.ticket-row-priority-low td,
.tickets-table-compact tbody tr.ticket-row-priority-medium td,
.tickets-table-compact tbody tr.ticket-row-priority-high td,
.tickets-table-compact tbody tr.ticket-row-priority-urgent td { background: #fff !important; }
.tickets-table-compact tbody tr.ticket-row-priority-low td:first-child { box-shadow: inset 2px 0 0 #d0d5dd !important; }
.tickets-table-compact tbody tr.ticket-row-priority-medium td:first-child { box-shadow: inset 2px 0 0 #c7d7fe !important; }
.tickets-table-compact tbody tr.ticket-row-priority-high td:first-child { box-shadow: inset 2px 0 0 #f5c9c7 !important; }
.tickets-table-compact tbody tr.ticket-row-priority-urgent td:first-child { box-shadow: inset 2px 0 0 #d0d5dd !important; }
.tickets-table-compact .ticket-col-code { width: 112px; }
.tickets-table-compact .ticket-col-status { width: 135px; }
.tickets-table-compact .ticket-col-priority { width: 118px; }
.tickets-table-compact .ticket-col-sla { width: 82px; }
.tickets-table-compact .ticket-col-requester { width: 210px; }
.tickets-table-compact .ticket-col-assignee { width: 165px; }
.tickets-table-compact .ticket-title-link { font-size: 1rem; margin-bottom: .3rem; }
.tickets-table-compact .ticket-inline-meta { gap: .3rem; margin-bottom: .35rem; }
.tickets-table-compact .ticket-inline-meta .badge,
.tickets-table-compact .badge { font-weight: 700; }
.tickets-table-compact .ticket-inline-meta .badge { padding: .34rem .58rem; }
.tickets-table-compact .ticket-description-compact { font-size: .88rem; line-height: 1.35; }
.tickets-table-compact .ticket-requester-cell,
.tickets-table-compact .ticket-assignee-cell { line-height: 1.32; }
.tickets-table-compact .ticket-requester-cell span { margin-top: .24rem; font-size: .84rem; }


/* v17.14 clean ticket list table, based on stats table style */
.tickets-table-simple { border-collapse: collapse; table-layout: fixed; }
.tickets-table-simple > :not(caption) > * > * { padding: .95rem .85rem; vertical-align: top; }
.tickets-table-simple thead th {
    color: #667085;
    font-size: .76rem;
    letter-spacing: .05em;
    text-transform: uppercase;
    background: #fff;
    border-bottom: 1px solid rgba(16,24,40,.12);
    white-space: nowrap;
}
.tickets-table-simple tbody tr { border-bottom: 1px solid rgba(16,24,40,.07); }
.tickets-table-simple tbody tr:last-child { border-bottom: 0; }
.tickets-table-simple tbody td { background: #fff; }
.tickets-table-simple tbody tr:hover td { background: #fcfcfd; }
.tickets-table-simple .ticket-col-code { width: 130px; }
.tickets-table-simple .ticket-col-title { width: auto; }
.tickets-table-simple .ticket-col-status { width: 140px; }
.tickets-table-simple .ticket-col-priority { width: 130px; }
.tickets-table-simple .ticket-col-requester { width: 230px; }
.tickets-table-simple .ticket-col-assignee { width: 190px; }
.tickets-table-simple .ticket-title-cell { min-width: 260px; max-width: none; }
.tickets-table-simple .ticket-title-link {
    display: inline-block;
    font-weight: 800;
    text-decoration: none;
    line-height: 1.35;
    margin-bottom: .25rem;
    word-break: break-word;
    overflow-wrap: anywhere;
}
.tickets-table-simple .ticket-description-compact {
    color: var(--hd-muted);
    font-size: .9rem;
    line-height: 1.4;
    word-break: break-word;
    overflow-wrap: anywhere;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}
.tickets-table-simple .ticket-requester-cell,
.tickets-table-simple .ticket-assignee-cell {
    white-space: normal;
    word-break: break-word;
    overflow-wrap: anywhere;
    line-height: 1.35;
}
.tickets-table-simple .ticket-requester-cell span {
    display: block;
    color: var(--hd-muted);
    font-size: .84rem;
    margin-top: .25rem;
}
.tickets-table-simple .badge { font-weight: 700; }
@media (max-width: 1200px) {
    .tickets-table-simple .ticket-col-code { width: 112px; }
    .tickets-table-simple .ticket-col-status { width: 125px; }
    .tickets-table-simple .ticket-col-priority { width: 118px; }
    .tickets-table-simple .ticket-col-requester { width: 200px; }
    .tickets-table-simple .ticket-col-assignee { width: 160px; }
}


/* v17.16 global search, sorting and bulk ticket actions */
.topbar-title { min-width: 180px; }
.topbar-search {
    flex: 1 1 420px;
    max-width: 560px;
    margin: 0 1rem;
    position: relative;
}
.topbar-search i {
    position: absolute;
    left: 1rem;
    top: 50%;
    transform: translateY(-50%);
    color: #98a2b3;
    pointer-events: none;
}
.topbar-search input {
    width: 100%;
    height: 44px;
    border: 1px solid rgba(16,24,40,.08);
    border-radius: 999px;
    background: rgba(255,255,255,.9);
    padding: 0 1rem 0 2.65rem;
    outline: none;
    box-shadow: 0 8px 24px rgba(16,24,40,.04);
}
.topbar-search input:focus {
    border-color: rgba(91,108,255,.45);
    box-shadow: 0 0 0 .25rem rgba(91,108,255,.10);
}
.tickets-sort-link {
    display: inline-flex;
    align-items: center;
    gap: .38rem;
    color: #667085;
    text-decoration: none;
}
.tickets-sort-link:hover,
.tickets-sort-link.active {
    color: #3444d7;
}
.tickets-sort-link i { font-size: .9rem; }
.tickets-table-simple .ticket-col-check { width: 48px; }
.bulk-actions-card { border-style: dashed; background: rgba(255,255,255,.88); }
.bulk-actions-layout {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
}
.bulk-actions-title {
    font-weight: 850;
    letter-spacing: -.015em;
}
.bulk-actions-controls {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: flex-end;
    gap: .65rem;
}
.bulk-actions-controls .form-select {
    min-width: 220px;
    height: 46px;
}
.bulk-actions-controls .btn {
    height: 46px;
    display: inline-flex;
    align-items: center;
}
.bulk-action-extra.d-none { display: none !important; }
.global-search-page-form {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: .75rem;
}
.global-search-page-input {
    position: relative;
}
.global-search-page-input i {
    position: absolute;
    left: 1rem;
    top: 50%;
    transform: translateY(-50%);
    color: #98a2b3;
    z-index: 2;
}
.global-search-page-input .form-control {
    padding-left: 2.75rem;
    min-height: 54px;
}
.global-search-page-form .btn {
    min-height: 54px;
    padding-inline: 1.35rem;
}
@media (max-width: 1200px) {
    .topbar-search { max-width: 420px; }
    .bulk-actions-layout { align-items: stretch; flex-direction: column; }
    .bulk-actions-controls { justify-content: flex-start; }
}
@media (max-width: 992px) {
    .topbar {
        height: auto;
        flex-wrap: wrap;
        gap: .75rem;
        padding-top: .85rem;
        padding-bottom: .85rem;
    }
    .topbar-search {
        order: 3;
        flex: 1 1 100%;
        max-width: none;
        margin: 0;
    }
}
@media (max-width: 576px) {
    .bulk-actions-controls,
    .bulk-actions-controls .form-select,
    .bulk-actions-controls .btn {
        width: 100%;
    }
    .global-search-page-form {
        grid-template-columns: 1fr;
    }
}


/* v17.18: mobile-safe success card and submit state */
.ticket-success-card { overflow:hidden; }
.ticket-success-summary { max-width:100%; overflow:hidden; }
.ticket-success-code,
.ticket-success-title,
.ticket-success-category-wrap,
.ticket-success-category {
    max-width:100%;
    min-width:0;
    overflow-wrap:anywhere;
    word-break:break-word;
    white-space:normal;
}
.ticket-success-category {
    display:inline-flex;
    align-items:center;
    justify-content:center;
    line-height:1.35;
    text-align:center;
}
button.is-loading { pointer-events:none; }
@media (max-width: 576px) {
    .public-hero { padding:2.25rem 0 1.25rem; }
    .hero-card.ticket-success-card { padding:1.25rem; border-radius:22px; }
    .ticket-success-summary { padding:1rem !important; border-radius:20px; }
    .ticket-success-code { font-size:1.85rem; line-height:1.1; }
    .ticket-success-title { font-size:.95rem; line-height:1.35; }
    .ticket-success-category { font-size:.82rem; padding:.42rem .62rem; }
}

/* v17.20 delete tickets */
.bulk-delete-note {
    display: inline-flex;
    align-items: center;
    min-height: 44px;
    padding: .55rem .8rem;
    border-radius: 14px;
    background: #fff7ed;
    color: #b54708;
    font-weight: 700;
    font-size: .9rem;
    border: 1px solid #fed7aa;
}


.related-ticket-list { display:flex; flex-direction:column; gap:.65rem; }
.related-ticket-item { display:grid; gap:.25rem; padding:.85rem .9rem; border:1px solid var(--hd-border); border-radius:16px; background:#fff; color:var(--hd-ink); text-decoration:none; transition:.15s ease; }
.related-ticket-item:hover { border-color:rgba(91,108,255,.24); background:#fcfcff; transform:translateY(-1px); color:var(--hd-ink); }
.related-ticket-code { font-size:.78rem; font-weight:850; color:#3444d7; letter-spacing:.02em; }
.related-ticket-title { font-weight:800; line-height:1.25; word-break:break-word; overflow-wrap:anywhere; }
.related-ticket-meta { color:var(--hd-muted); font-size:.82rem; line-height:1.3; }
.related-ticket-status .badge { width:max-content; }


.related-tickets-toggle { width:100%; border:0; background:#fff; display:flex; align-items:center; justify-content:space-between; gap:.75rem; padding:1rem 1.1rem; text-align:left; border-radius:22px; color:var(--hd-ink); }
.related-tickets-toggle-title { font-weight:850; }
.related-tickets-chevron { transition:transform .18s ease; color:var(--hd-muted); }
.related-tickets-toggle:not(.collapsed) .related-tickets-chevron { transform:rotate(180deg); }
.related-tickets-card .card-body { border-top:1px solid var(--hd-border); }


.additional-assignees-box { border:1px solid var(--hd-border); border-radius:18px; background:#fff; overflow:hidden; }
.additional-assignees-toggle { width:100%; border:0; background:#fff; display:flex; align-items:center; justify-content:space-between; gap:.75rem; padding:.9rem 1rem; text-align:left; color:var(--hd-ink); font-weight:850; }
.additional-assignees-toggle:hover { background:#fcfcfd; }
.additional-assignees-chevron { color:var(--hd-muted); transition:transform .18s ease; }
.additional-assignees-toggle:not(.collapsed) .additional-assignees-chevron { transform:rotate(180deg); }
.additional-assignees-list { border-top:1px solid var(--hd-border); padding:.75rem; max-height:280px; overflow-y:auto; background:#fbfcfe; }
.additional-assignee-item { display:flex; gap:.55rem; align-items:flex-start; padding:.65rem .7rem; margin:0; border-radius:14px; }
.additional-assignee-item:hover { background:#fff; }
.additional-assignees-box .form-text { padding:0 1rem 1rem; }


/* v17.26: отступы чекбоксов дополнительных исполнителей */
.additional-assignees-list {
    padding: .85rem 1rem .85rem 1.25rem;
}
.additional-assignee-item.form-check {
    padding-left: .9rem;
}
.additional-assignee-item .form-check-input {
    flex: 0 0 auto;
    margin-left: 0;
    margin-top: .25rem;
}
.additional-assignee-item .form-check-label {
    padding-left: .15rem;
}


.mfa-code-input { letter-spacing:.45em; font-weight:800; }
.mfa-secret-box { font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", monospace; background:#f8fafc; border:1px solid var(--hd-border); border-radius:16px; padding:.9rem 1rem; font-weight:800; letter-spacing:.08em; word-break:break-all; }
.account-security-accordion .accordion-item { border-radius:18px !important; overflow:hidden; }
.signature-insert-box { border:1px solid var(--hd-border); border-radius:18px; background:#fbfcfe; padding:1rem; }
.signature-insert-box .form-check-label { color:#344054; }


.mfa-qr-box { display:flex; justify-content:center; padding:1rem; border:1px solid var(--hd-border); border-radius:18px; background:#fff; }
.mfa-qr-box img { width:220px; height:220px; max-width:100%; image-rendering:pixelated; border-radius:10px; }


/* v17.30: ровное оформление переключателей категории */
.category-switches {
    border: 1px solid var(--hd-border);
    border-radius: 20px;
    background: #fbfcfe;
    overflow: hidden;
}
.category-switch-row {
    display: flex;
    align-items: flex-start;
    gap: .85rem;
    padding: 1rem 1.1rem;
    cursor: pointer;
    margin: 0;
}
.category-switch-row + .category-switch-row {
    border-top: 1px solid var(--hd-border);
}
.category-switch-row:hover {
    background: #fff;
}
.category-switch-row .form-check-input {
    flex: 0 0 auto;
    margin: .18rem 0 0 0;
}
.category-switch-content {
    display: grid;
    gap: .22rem;
    min-width: 0;
}
.category-switch-title {
    font-weight: 800;
    color: var(--hd-ink);
    line-height: 1.25;
}
.category-switch-text {
    color: var(--hd-muted);
    font-size: .92rem;
    line-height: 1.45;
}


/* v17.31: компактная таблица категорий без горизонтальной прокрутки */
.categories-admin-card .table-responsive {
    overflow-x: visible;
}
.categories-admin-table {
    table-layout: fixed;
    width: 100%;
}
.categories-admin-table th,
.categories-admin-table td {
    padding: .85rem .75rem;
    vertical-align: middle;
}
.categories-admin-table th {
    font-size: .78rem;
    white-space: nowrap;
}
.categories-admin-table .category-name-cell {
    width: 30%;
    min-width: 0;
}
.categories-admin-table .category-name-cell .fw-semibold,
.categories-admin-table .category-name-cell .small {
    overflow-wrap: anywhere;
    word-break: normal;
}
.categories-admin-table .category-icon-cell {
    width: 16%;
}
.categories-admin-table .category-order-cell {
    width: 10%;
    white-space: nowrap;
}
.categories-admin-table .category-badge-cell {
    width: 15%;
}
.categories-admin-table .category-actions-cell {
    width: 14%;
}
.category-icon-label {
    overflow-wrap: anywhere;
    word-break: break-word;
}
.category-row-actions {
    display: inline-flex;
    flex-direction: column;
    align-items: stretch;
    gap: .45rem;
    min-width: 92px;
}
.category-row-actions .btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: .35rem;
    min-height: 34px;
    padding: .35rem .55rem;
    white-space: nowrap;
}
.category-row-actions form {
    margin: 0;
}
@media (max-width: 1400px) {
    .categories-admin-table .category-name-cell { width: 28%; }
    .categories-admin-table .category-icon-cell { width: 15%; }
    .categories-admin-table .category-order-cell { width: 9%; }
    .categories-admin-table .category-badge-cell { width: 15%; }
    .categories-admin-table .category-actions-cell { width: 18%; }
}
@media (max-width: 1200px) {
    .categories-admin-card .table-responsive {
        overflow-x: auto;
    }
}


/* v17.32: адаптация таблиц и мобильный сайдбар */
.sidebar-toggle { display:none; }

@media (max-width: 992px) {
    body.sidebar-open { overflow:hidden; }
    .layout { display:block; min-height:100vh; }
    .sidebar {
        position: fixed;
        inset: 0 auto 0 0;
        width: min(86vw, 320px);
        height: 100vh;
        z-index: 1050;
        transform: translateX(-105%);
        transition: transform .22s ease;
        box-shadow: 24px 0 60px rgba(16,24,40,.24);
    }
    body.sidebar-open .sidebar { transform: translateX(0); }
    .sidebar-backdrop {
        position: fixed;
        inset: 0;
        background: rgba(16,24,40,.42);
        backdrop-filter: blur(2px);
        z-index: 1040;
        opacity: 0;
        pointer-events: none;
        transition: opacity .2s ease;
    }
    body.sidebar-open .sidebar-backdrop {
        opacity: 1;
        pointer-events: auto;
    }
    .sidebar-toggle {
        display:inline-flex;
        align-items:center;
        justify-content:center;
        flex:0 0 auto;
        width:44px;
        height:44px;
        padding:0;
        font-size:1.25rem;
    }
    .topbar {
        position: sticky;
        top: 0;
        height:auto;
        min-height:72px;
        padding:.75rem 1rem;
        gap:.65rem;
        flex-wrap:wrap;
    }
    .topbar-title { min-width:0; flex: 1 1 auto; }
    .topbar-search { order:3; flex:1 1 100%; max-width:none; margin:.2rem 0 0; }
    .topbar-actions { margin-left:0; }
}

@media (max-width: 768px) {
    .tickets-table-simple {
        display:block;
        width:100%;
        border-collapse:separate;
        table-layout:auto;
    }
    .tickets-table-simple thead { display:none; }
    .tickets-table-simple tbody { display:grid; gap:.85rem; }
    .tickets-table-simple tbody tr {
        display:block;
        border:1px solid var(--hd-border);
        border-radius:18px;
        background:#fff;
        overflow:hidden;
        box-shadow:0 10px 28px rgba(16,24,40,.045);
    }
    .tickets-table-simple tbody tr:hover td { background:#fff; }
    .tickets-table-simple tbody td {
        display:flex;
        align-items:flex-start;
        justify-content:space-between;
        gap:1rem;
        border:0;
        border-bottom:1px solid rgba(16,24,40,.06);
        padding:.75rem .9rem;
        background:#fff;
        white-space:normal !important;
        min-width:0;
    }
    .tickets-table-simple tbody td:last-child { border-bottom:0; }
    .tickets-table-simple tbody td[data-label]::before {
        content: attr(data-label);
        flex:0 0 92px;
        color:var(--hd-muted);
        font-size:.76rem;
        font-weight:850;
        letter-spacing:.04em;
        text-transform:uppercase;
        padding-top:.15rem;
    }
    .tickets-table-simple .ticket-mobile-check {
        justify-content:flex-start;
        align-items:center;
        gap:.7rem;
        background:#f8fafc;
    }
    .ticket-mobile-check-label {
        color:var(--hd-muted);
        font-size:.86rem;
        font-weight:700;
    }
    .tickets-table-simple .ticket-title-cell {
        display:block;
        min-width:0;
        max-width:none;
    }
    .tickets-table-simple .ticket-title-cell::before {
        display:block;
        margin-bottom:.35rem;
    }
    .tickets-table-simple .ticket-title-link {
        display:block;
        width:100%;
        font-size:1rem;
        word-break:normal;
        overflow-wrap:anywhere;
        white-space:normal;
    }
    .tickets-table-simple .ticket-description-compact {
        -webkit-line-clamp:3;
        font-size:.86rem;
    }
    .tickets-table-simple .badge {
        white-space:normal;
        text-align:left;
        max-width:100%;
    }
    .tickets-table-simple .ticket-requester-cell,
    .tickets-table-simple .ticket-assignee-cell {
        overflow-wrap:anywhere;
        word-break:normal;
    }
    .tickets-table-simple .ticket-requester-cell span {
        word-break:break-word;
    }
}

/* v17.32: компактные действия в таблице категорий */
.category-row-actions {
    min-width:0;
    flex-direction:row;
    justify-content:flex-end;
}
.category-row-actions .btn {
    width:36px;
    min-width:36px;
    height:34px;
    padding:0;
}
.category-row-actions .btn span {
    display:none;
}
.categories-admin-table .category-actions-cell {
    width:10%;
}
.categories-admin-table .category-badge-cell {
    width:14%;
}
@media (max-width: 1400px) {
    .categories-admin-table .category-actions-cell { width:12%; }
    .categories-admin-table .category-badge-cell { width:14%; }
}


/* v17.33: исправление брейкпоинтов сайдбара и таблиц */
@media (min-width: 769px) and (max-width: 992px) {
    .layout {
        min-height: 100vh;
        display: grid;
        grid-template-columns: 290px 1fr;
    }
    .sidebar {
        position: sticky;
        top: 0;
        height: 100vh;
        width: auto;
        inset: auto;
        transform: none !important;
        z-index: auto;
        box-shadow: none;
    }
    .sidebar-nav {
        display: flex;
        flex-direction: column;
        grid-template-columns: none;
    }
    .sidebar-backdrop,
    .sidebar-toggle {
        display: none !important;
    }
    .content {
        min-width: 0;
    }
    .topbar {
        position: sticky;
        top: 0;
        height: 76px;
        min-height: 76px;
        padding: 0 1.25rem;
        gap: .75rem;
        flex-wrap: nowrap;
    }
    .topbar-title {
        min-width: 150px;
        flex: 0 0 auto;
    }
    .topbar-search {
        order: 0;
        flex: 1 1 260px;
        max-width: 460px;
        margin: 0 .75rem;
    }
    .topbar-actions {
        margin-left: auto;
    }
    .page-area {
        padding: 1.25rem;
    }
    body.sidebar-open {
        overflow: auto;
    }
}

@media (max-width: 768px) {
    .layout {
        display: block;
        min-height: 100vh;
    }
    .sidebar {
        position: fixed;
        inset: 0 auto 0 0;
        width: min(86vw, 320px);
        height: 100vh;
        z-index: 1050;
        transform: translateX(-105%);
        transition: transform .22s ease;
        box-shadow: 24px 0 60px rgba(16,24,40,.24);
    }
    body.sidebar-open .sidebar {
        transform: translateX(0);
    }
    .sidebar-nav {
        display: flex;
        flex-direction: column;
        grid-template-columns: none;
    }
    .sidebar-toggle {
        display: inline-flex;
    }
    .sidebar-backdrop {
        display: block;
    }
}


/* v17.34: финальная правка мобильного сайдбара и промежуточных ширин */
@media (min-width: 769px) {
    .layout {
        min-height: 100vh;
        display: grid !important;
        grid-template-columns: 290px 1fr !important;
    }
    .sidebar {
        position: sticky !important;
        top: 0 !important;
        inset: auto !important;
        width: auto !important;
        height: 100vh !important;
        transform: none !important;
        z-index: auto !important;
        box-shadow: none !important;
    }
    .sidebar-backdrop,
    .sidebar-toggle {
        display: none !important;
    }
    .sidebar-nav {
        display: flex !important;
        flex-direction: column !important;
        grid-template-columns: none !important;
    }
    .topbar {
        position: sticky;
        top: 0;
    }
    body.sidebar-open {
        overflow: auto !important;
    }
}

@media (max-width: 768px) {
    .layout {
        display: block !important;
        min-height: 100vh;
    }
    .sidebar {
        position: fixed !important;
        inset: 0 auto 0 0 !important;
        width: min(86vw, 320px) !important;
        height: 100dvh !important;
        max-height: 100dvh !important;
        z-index: 1050 !important;
        transform: translateX(-105%) !important;
        transition: transform .22s ease;
        box-shadow: 24px 0 60px rgba(16,24,40,.24);
        overflow: hidden !important;
        display: flex !important;
        flex-direction: column !important;
        padding-bottom: max(1rem, env(safe-area-inset-bottom));
    }
    body.sidebar-open .sidebar {
        transform: translateX(0) !important;
    }
    .sidebar .brand {
        flex: 0 0 auto;
    }
    .sidebar-nav {
        display: flex !important;
        flex-direction: column !important;
        grid-template-columns: none !important;
        flex: 1 1 auto !important;
        min-height: 0 !important;
        overflow-y: auto !important;
        overflow-x: hidden !important;
        padding-right: .25rem;
        -webkit-overflow-scrolling: touch;
    }
    .sidebar-footer {
        flex: 0 0 auto;
    }
    .sidebar-backdrop {
        display: block !important;
        position: fixed;
        inset: 0;
        background: rgba(16,24,40,.42);
        backdrop-filter: blur(2px);
        z-index: 1040;
        opacity: 0;
        pointer-events: none;
        transition: opacity .2s ease;
    }
    body.sidebar-open .sidebar-backdrop {
        opacity: 1;
        pointer-events: auto;
    }
    .sidebar-toggle {
        display: inline-flex !important;
    }
    body.sidebar-open {
        overflow: hidden !important;
    }
}


/* v17.35: адаптация разделов Категории и Шаблоны ответов */
@media (max-width: 768px) {
    .categories-admin-card .table-responsive {
        overflow-x: visible;
    }
    .categories-admin-table {
        display: block;
        table-layout: auto;
        width: 100%;
    }
    .categories-admin-table thead {
        display: none;
    }
    .categories-admin-table tbody {
        display: grid;
        gap: .85rem;
        padding: .85rem;
    }
    .categories-admin-table tr {
        display: block;
        border: 1px solid var(--hd-border);
        border-radius: 18px;
        background: #fff;
        overflow: hidden;
    }
    .categories-admin-table td {
        display: flex;
        align-items: flex-start;
        justify-content: space-between;
        gap: 1rem;
        width: 100% !important;
        border: 0;
        border-bottom: 1px solid rgba(16,24,40,.06);
        padding: .75rem .9rem;
        background: #fff;
        text-align: left !important;
    }
    .categories-admin-table td:last-child {
        border-bottom: 0;
    }
    .categories-admin-table td[data-label]::before {
        content: attr(data-label);
        flex: 0 0 92px;
        color: var(--hd-muted);
        font-size: .76rem;
        font-weight: 850;
        letter-spacing: .04em;
        text-transform: uppercase;
        padding-top: .18rem;
    }
    .categories-admin-table .category-name-cell {
        display: block;
    }
    .categories-admin-table .category-name-cell::before {
        display: block;
        margin-bottom: .35rem;
    }
    .categories-admin-table .category-icon-cell {
        align-items: center;
    }
    .categories-admin-table .category-actions-cell {
        justify-content: space-between;
    }
    .categories-admin-table .category-row-actions {
        display: flex;
        flex-direction: row;
        justify-content: flex-end;
        gap: .5rem;
        width: auto;
    }
    .categories-admin-table .category-row-actions .btn {
        width: auto;
        min-width: 44px;
        padding: .4rem .65rem;
    }
    .categories-admin-table .category-row-actions .btn span {
        display: inline;
    }
}

.response-template-toggle {
    align-items: flex-start;
    gap: .75rem;
}
.response-template-toggle::after {
    flex: 0 0 auto;
    margin-top: .35rem;
}
.response-template-title {
    flex: 1 1 auto;
    min-width: 0;
    font-weight: 850;
    overflow-wrap: anywhere;
    line-height: 1.3;
}
.response-template-badges {
    display: flex;
    flex: 0 1 auto;
    flex-wrap: wrap;
    justify-content: flex-end;
    gap: .4rem;
    padding-right: .5rem;
}
.response-template-actions {
    flex-wrap: wrap;
}
.response-template-actions .btn {
    flex: 1 1 auto;
}
@media (max-width: 768px) {
    .response-template-toggle {
        flex-wrap: wrap;
        padding-right: 2.5rem;
    }
    .response-template-title {
        flex: 1 1 100%;
    }
    .response-template-badges {
        justify-content: flex-start;
        padding-right: 0;
    }
    .response-template-actions {
        justify-content: stretch !important;
    }
    .response-template-actions .btn {
        width: 100%;
    }
}


/* v17.36: фиксируем левый сайдбар на обычных экранах */
@media (min-width: 769px) {
    .layout {
        display: block !important;
        min-height: 100vh;
    }
    .sidebar {
        position: fixed !important;
        top: 0 !important;
        left: 0 !important;
        bottom: 0 !important;
        width: 290px !important;
        height: 100vh !important;
        max-height: 100vh !important;
        z-index: 1020 !important;
        transform: none !important;
        overflow: hidden !important;
    }
    .sidebar-nav {
        flex: 1 1 auto !important;
        min-height: 0 !important;
        overflow-y: auto !important;
        overflow-x: hidden !important;
        -webkit-overflow-scrolling: touch;
    }
    .content {
        min-width: 0;
        margin-left: 290px !important;
    }
    .topbar {
        position: sticky;
        top: 0;
        z-index: 1010;
    }
    .sidebar-backdrop,
    .sidebar-toggle {
        display: none !important;
    }
}


/* v17.37: в мобильных категориях действия только иконками */
@media (max-width: 768px) {
    .categories-admin-table .category-actions-cell {
        align-items: center;
    }
    .categories-admin-table .category-row-actions {
        width: auto;
        flex: 0 0 auto;
        display: inline-flex;
        flex-direction: row;
        justify-content: flex-end;
        gap: .45rem;
    }
    .categories-admin-table .category-row-actions .btn {
        width: 38px !important;
        min-width: 38px !important;
        height: 36px;
        padding: 0 !important;
        display: inline-flex;
        align-items: center;
        justify-content: center;
    }
    .categories-admin-table .category-row-actions .btn span {
        display: none !important;
    }
}


/* v17.38: общий мобильный полиш всех разделов */
@media (max-width: 768px) {
    html, body {
        max-width: 100%;
        overflow-x: hidden;
    }

    .page-area {
        padding: .85rem !important;
    }

    .page-title {
        display: grid;
        grid-template-columns: 1fr;
        gap: .85rem;
        margin-bottom: 1rem;
    }

    .page-title h1 {
        font-size: 1.45rem;
        line-height: 1.18;
        overflow-wrap: anywhere;
    }

    .page-actions {
        display: grid;
        grid-template-columns: 1fr;
        width: 100%;
    }

    .page-actions .btn,
    .page-actions form,
    .page-actions form .btn {
        width: 100%;
    }

    .card {
        border-radius: 18px;
    }

    .card-header {
        border-radius: 18px 18px 0 0 !important;
        padding: .95rem 1rem;
    }

    .card-body {
        padding: 1rem !important;
    }

    .row.g-4 {
        --bs-gutter-y: 1rem;
    }

    .form-control,
    .form-select,
    .input-group-text {
        min-height: 46px;
    }

    .input-group {
        flex-wrap: nowrap;
    }

    textarea.form-control {
        min-height: 120px;
    }

    .btn {
        min-height: 42px;
    }

    .btn-sm {
        min-height: 34px;
    }

    .badge {
        white-space: normal;
        line-height: 1.2;
        text-align: left;
    }

    .table-responsive {
        overflow-x: auto;
        -webkit-overflow-scrolling: touch;
    }

    .table-responsive:not(:has(.tickets-table-simple)):not(:has(.categories-admin-table)) .table {
        min-width: 760px;
    }

    .table > :not(caption) > * > * {
        padding: .72rem .7rem;
    }

    .pagination {
        gap: .25rem;
    }

    .pagination-modern .page-link {
        min-width: 38px;
        padding: .45rem .65rem;
    }

    .topbar {
        position: sticky;
        top: 0;
        min-height: auto;
        padding: .7rem .85rem;
        gap: .55rem;
        flex-wrap: wrap;
    }

    .topbar-title {
        min-width: 0;
        flex: 1 1 calc(100% - 56px);
    }

    .topbar-title .fw-semibold,
    .topbar-title .small {
        overflow-wrap: anywhere;
    }

    .topbar-actions {
        margin-left: 0;
        gap: .45rem;
        flex: 0 0 auto;
    }

    .topbar-actions .btn {
        min-height: 40px;
    }

    .topbar-actions .dropdown .btn {
        max-width: 58vw;
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
    }

    .topbar-search {
        order: 3;
        flex: 1 1 100%;
        max-width: none;
        margin: .1rem 0 0;
    }

    .topbar-search input {
        height: 42px;
    }

    .public-navbar .container {
        flex-wrap: wrap;
        gap: .75rem;
    }

    .public-navbar .navbar-brand {
        max-width: 100%;
        white-space: normal;
        overflow-wrap: anywhere;
    }

    .public-navbar .ms-auto {
        margin-left: 0 !important;
        width: 100%;
        display: grid !important;
        grid-template-columns: 1fr;
    }

    .public-navbar .ms-auto .btn {
        width: 100%;
    }

    .public-hero {
        padding: 2rem 0 1rem;
    }

    .hero-card,
    .glass-card,
    .content-card {
        border-radius: 20px;
    }

    .hero-title {
        font-size: clamp(2rem, 12vw, 3.2rem);
    }

    .stat-grid,
    .stats-grid-five {
        grid-template-columns: 1fr !important;
    }

    .stat-card {
        border-radius: 18px;
        padding: 1rem;
    }

    .ticket-filters-card .card-body {
        padding: 1rem !important;
    }

    .ticket-filters-title {
        font-size: 1.05rem;
    }

    .ticket-filters-actions {
        display: grid;
        grid-template-columns: 1fr;
        width: 100%;
    }

    .ticket-filters-actions .btn {
        width: 100%;
    }

    .bulk-actions-layout {
        display: grid;
        grid-template-columns: 1fr;
        gap: 1rem;
    }

    .bulk-actions-controls {
        display: grid;
        grid-template-columns: 1fr;
        width: 100%;
    }

    .bulk-actions-controls .form-select,
    .bulk-actions-controls .btn,
    .bulk-delete-note {
        width: 100%;
    }

    .ticket-message {
        border-radius: 16px !important;
    }

    .ticket-message .d-flex.justify-content-between {
        flex-direction: column;
        gap: .5rem !important;
    }

    .history-item {
        align-items: flex-start;
    }

    .attachment-actions {
        padding-left: 0;
        display: grid;
        grid-template-columns: 1fr;
    }

    .attachment-action {
        justify-content: center;
        width: 100%;
    }

    .attachment-main {
        align-items: flex-start;
    }

    .attachment-name {
        white-space: normal;
        overflow-wrap: anywhere;
    }

    .related-tickets-toggle,
    .additional-assignees-toggle {
        min-height: 54px;
    }

    .additional-assignees-list {
        max-height: 52vh;
    }

    .accordion-button {
        align-items: flex-start;
        gap: .5rem;
    }

    .accordion-button::after {
        flex: 0 0 auto;
        margin-top: .25rem;
    }

    .accordion-body {
        padding: 1rem;
    }

    .variable-help-table .table {
        min-width: 520px;
    }

    .mfa-qr-box img {
        width: 190px;
        height: 190px;
    }

    .mfa-secret-box {
        font-size: .86rem;
    }

    .modal-dialog {
        margin: .75rem;
    }

    .attachment-preview-frame,
    .attachment-preview-image {
        max-height: 66vh;
    }
}

@media (max-width: 420px) {
    .page-area {
        padding: .65rem !important;
    }

    .topbar-actions .dropdown .btn {
        max-width: 52vw;
        padding-left: .65rem !important;
        padding-right: .65rem !important;
    }

    .tickets-table-simple tbody td[data-label]::before,
    .categories-admin-table td[data-label]::before {
        flex-basis: 82px;
        font-size: .72rem;
    }

    .tickets-table-simple tbody td,
    .categories-admin-table td {
        gap: .65rem;
        padding: .68rem .75rem;
    }

    .category-row-actions {
        gap: .35rem;
    }

    .mfa-qr-box img {
        width: 170px;
        height: 170px;
    }
}


/* v17.39: более компактный обычный список категорий */
.categories-admin-table-compact th,
.categories-admin-table-compact td {
    padding: .62rem .7rem;
}
.categories-admin-table-compact .category-main-cell {
    width: 48%;
    min-width: 0;
}
.category-main {
    display: flex;
    align-items: center;
    gap: .7rem;
    min-width: 0;
}
.category-main-text {
    min-width: 0;
}
.category-main-text .fw-semibold {
    line-height: 1.25;
    overflow-wrap: anywhere;
}
.category-admin-icon-sm {
    width: 38px;
    height: 38px;
    border-radius: 14px;
    flex: 0 0 38px;
    font-size: 1.05rem;
}
.category-description-compact {
    margin-top: .12rem;
    display: -webkit-box;
    -webkit-line-clamp: 1;
    -webkit-box-orient: vertical;
    overflow: hidden;
    line-height: 1.35;
}
.categories-admin-table-compact .category-icon-label {
    font-size: .76rem;
    line-height: 1.25;
}
.categories-admin-table-compact .category-order-cell {
    width: 8%;
    text-align: center;
}
.categories-admin-table-compact .category-badge-cell {
    width: 15%;
}
.categories-admin-table-compact .category-actions-cell {
    width: 10%;
}
.categories-admin-table-compact .category-row-actions {
    flex-direction: row;
    min-width: 0;
    justify-content: flex-end;
    gap: .4rem;
}
.categories-admin-table-compact .category-row-actions .btn {
    width: 36px;
    min-width: 36px;
    height: 34px;
    padding: 0;
}
.categories-admin-table-compact .category-row-actions .btn span {
    display: none;
}
@media (max-width: 1500px) {
    .categories-admin-table-compact .category-main-cell { width: 45%; }
    .categories-admin-table-compact .category-order-cell { width: 7%; }
    .categories-admin-table-compact .category-badge-cell { width: 16%; }
    .categories-admin-table-compact .category-actions-cell { width: 10%; }
}
@media (max-width: 768px) {
    .categories-admin-table-compact .category-main-cell {
        display: block;
        width: 100% !important;
    }
    .categories-admin-table-compact .category-main-cell::before {
        display: block;
        margin-bottom: .45rem;
    }
    .categories-admin-table-compact .category-main {
        align-items: flex-start;
    }
    .categories-admin-table-compact .category-description-compact {
        -webkit-line-clamp: 2;
    }
    .categories-admin-table-compact .category-row-actions .btn {
        width: 38px !important;
        min-width: 38px !important;
    }
}


/* v17.40: список категорий под формой */
.categories-stacked-layout .categories-admin-card {
    margin-top: .25rem;
}
.categories-stacked-layout .categories-admin-table-compact .category-main-cell {
    width: 46%;
}
.categories-stacked-layout .categories-admin-table-compact .category-order-cell {
    width: 8%;
}
.categories-stacked-layout .categories-admin-table-compact .category-badge-cell {
    width: 14%;
}
.categories-stacked-layout .categories-admin-table-compact .category-actions-cell {
    width: 10%;
}
.categories-stacked-layout .categories-admin-table-compact th,
.categories-stacked-layout .categories-admin-table-compact td {
    padding: .72rem .85rem;
}
@media (min-width: 769px) {
    .categories-stacked-layout .categories-admin-card .table-responsive {
        overflow-x: visible;
    }
}


/* v17.41: расширенная колонка названия категории */
.categories-stacked-layout .categories-admin-table-compact .category-main-cell {
    width: 58%;
}
.categories-stacked-layout .categories-admin-table-compact .category-order-cell {
    width: 6%;
}
.categories-stacked-layout .categories-admin-table-compact .category-badge-cell {
    width: 12%;
}
.categories-stacked-layout .categories-admin-table-compact .category-actions-cell {
    width: 8%;
}
.categories-stacked-layout .category-description-compact {
    -webkit-line-clamp: 2;
}
@media (max-width: 1200px) {
    .categories-stacked-layout .categories-admin-table-compact .category-main-cell {
        width: 52%;
    }
    .categories-stacked-layout .categories-admin-table-compact .category-order-cell {
        width: 7%;
    }
    .categories-stacked-layout .categories-admin-table-compact .category-badge-cell {
        width: 13%;
    }
    .categories-stacked-layout .categories-admin-table-compact .category-actions-cell {
        width: 9%;
    }
}
@media (max-width: 768px) {
    .categories-stacked-layout .categories-admin-table-compact .category-main-cell,
    .categories-stacked-layout .categories-admin-table-compact .category-order-cell,
    .categories-stacked-layout .categories-admin-table-compact .category-badge-cell,
    .categories-stacked-layout .categories-admin-table-compact .category-actions-cell {
        width: 100% !important;
    }
}


/* v17.42: количество заявок в списке категорий */
.categories-stacked-layout .categories-admin-table-compact .category-main-cell {
    width: 52%;
}
.categories-stacked-layout .categories-admin-table-compact .category-order-cell {
    width: 6%;
}
.categories-stacked-layout .categories-admin-table-compact .category-badge-cell {
    width: 11%;
}
.categories-stacked-layout .categories-admin-table-compact .category-count-cell {
    width: 7%;
    text-align: center;
}
.categories-stacked-layout .categories-admin-table-compact .category-actions-cell {
    width: 8%;
}
.category-count-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 42px;
    min-height: 32px;
    padding: .28rem .62rem;
    border-radius: 999px;
    background: #f2f4f7;
    color: #344054;
    font-weight: 850;
    text-decoration: none;
}
.category-count-badge:hover {
    background: #eef2ff;
    color: #3444d7;
}
@media (max-width: 1200px) {
    .categories-stacked-layout .categories-admin-table-compact .category-main-cell { width: 48%; }
    .categories-stacked-layout .categories-admin-table-compact .category-order-cell { width: 7%; }
    .categories-stacked-layout .categories-admin-table-compact .category-badge-cell { width: 12%; }
    .categories-stacked-layout .categories-admin-table-compact .category-count-cell { width: 8%; }
    .categories-stacked-layout .categories-admin-table-compact .category-actions-cell { width: 9%; }
}
@media (max-width: 768px) {
    .categories-stacked-layout .categories-admin-table-compact .category-count-cell {
        width: 100% !important;
        text-align: left;
    }
}


/* v17.43: подпись выбора заявки видна только в мобильной карточке */
.ticket-mobile-check-label {
    display: none;
}
@media (max-width: 768px) {
    .ticket-mobile-check-label {
        display: inline;
    }
}


/* v17.44: база знаний */
.kb-home-section {
    padding-top: .5rem;
}
.kb-public-card {
    height: 100%;
    display: flex;
    flex-direction: column;
    gap: .65rem;
    padding: 1.15rem;
    border: 1px solid var(--hd-border);
    border-radius: 22px;
    background: rgba(255,255,255,.92);
    color: var(--hd-ink);
    text-decoration: none;
    box-shadow: 0 16px 45px rgba(16,24,40,.07);
    transition: .18s ease;
}
.kb-public-card:hover {
    color: var(--hd-ink);
    transform: translateY(-2px);
    border-color: rgba(91,108,255,.3);
    box-shadow: 0 20px 55px rgba(16,24,40,.1);
}
.kb-public-icon {
    width: 42px;
    height: 42px;
    display: grid;
    place-items: center;
    border-radius: 15px;
    background: #eef2ff;
    color: #3444d7;
    font-size: 1.15rem;
}
.kb-public-title {
    font-weight: 850;
    line-height: 1.25;
    overflow-wrap: anywhere;
}
.kb-public-text {
    color: var(--hd-muted);
    font-size: .92rem;
    line-height: 1.45;
    flex: 1;
}
.kb-public-link {
    color: #3444d7;
    font-weight: 800;
    display: inline-flex;
    align-items: center;
    gap: .35rem;
}
.kb-suggest-box {
    border: 1px solid rgba(91,108,255,.18);
    background: #f8faff;
    border-radius: 18px;
    padding: 1rem;
}
.kb-suggest-list {
    display: grid;
    gap: .45rem;
}
.kb-suggest-list a {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: .75rem;
    padding: .65rem .75rem;
    border-radius: 14px;
    background: #fff;
    color: var(--hd-ink);
    text-decoration: none;
    border: 1px solid var(--hd-border);
}
.kb-suggest-list a:hover {
    color: #3444d7;
    border-color: rgba(91,108,255,.26);
}
.kb-admin-list {
    display: grid;
}
.kb-admin-item {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    padding: 1rem 1.15rem;
    border-bottom: 1px solid var(--hd-border);
}
.kb-admin-item:last-child {
    border-bottom: 0;
}
.kb-admin-title {
    font-weight: 850;
    color: var(--hd-ink);
    text-decoration: none;
    overflow-wrap: anywhere;
}
.kb-admin-title:hover {
    color: #3444d7;
}
.kb-admin-main {
    min-width: 0;
}
.kb-admin-actions {
    display: flex;
    gap: .45rem;
    align-items: flex-start;
    flex: 0 0 auto;
}
.kb-admin-actions form {
    margin: 0;
}
.kb-admin-actions .btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: .35rem;
    white-space: nowrap;
}
.kb-switches {
    display: grid;
    gap: .4rem;
}
.kb-article-card {
    padding: 2rem;
}
.kb-article-body {
    margin-top: 1.5rem;
    font-size: 1.05rem;
    line-height: 1.75;
    color: #344054;
    overflow-wrap: anywhere;
}
@media (max-width: 768px) {
    .kb-admin-item {
        display: grid;
        gap: .85rem;
        padding: 1rem;
    }
    .kb-admin-actions {
        width: 100%;
    }
    .kb-admin-actions .btn,
    .kb-admin-actions form {
        flex: 1 1 auto;
        width: 100%;
    }
    .kb-admin-actions form .btn {
        width: 100%;
    }
    .kb-article-card {
        padding: 1.25rem;
    }
    .kb-article-body {
        font-size: 1rem;
        line-height: 1.65;
    }
}


/* v17.45: настройки вида списка заявок */
.ticket-view-options {
    display: grid;
    gap: .75rem;
}
.ticket-view-option {
    display: flex;
    align-items: flex-start;
    gap: .85rem;
    padding: 1rem;
    border: 1px solid var(--hd-border);
    border-radius: 18px;
    background: #fbfcfe;
    cursor: pointer;
    margin: 0;
}
.ticket-view-option:hover {
    background: #fff;
    border-color: rgba(91,108,255,.25);
}
.ticket-view-option .form-check-input {
    flex: 0 0 auto;
    margin-top: .2rem;
}
.ticket-view-option-title {
    display: block;
    font-weight: 850;
    color: var(--hd-ink);
    line-height: 1.25;
}
.ticket-view-option-text {
    display: block;
    color: var(--hd-muted);
    font-size: .92rem;
    line-height: 1.45;
    margin-top: .2rem;
}

/* Компактная таблица: только десктоп, мобильный карточный вид не трогаем */
@media (min-width: 769px) {
    .tickets-table-simple.tickets-view-compact > :not(caption) > * > * {
        padding: .58rem .65rem;
    }
    .tickets-table-simple.tickets-view-compact .ticket-title-link {
        margin-bottom: .12rem;
    }
    .tickets-table-simple.tickets-view-compact .ticket-description-compact {
        -webkit-line-clamp: 1;
        font-size: .84rem;
        line-height: 1.3;
    }
    .tickets-table-simple.tickets-view-compact .badge {
        padding: .35rem .58rem;
    }

    /* Список-карточки: визуально другой вид без изменения мобильной версии */
    .tickets-table-simple.tickets-view-list {
        border-collapse: separate;
        border-spacing: 0 .72rem;
        table-layout: fixed;
    }
    .tickets-table-simple.tickets-view-list thead th {
        border-bottom: 0;
        background: transparent;
        padding-bottom: .25rem;
    }
    .tickets-table-simple.tickets-view-list tbody tr {
        border: 0;
        box-shadow: 0 10px 28px rgba(16,24,40,.045);
    }
    .tickets-table-simple.tickets-view-list tbody td {
        background: #fff;
        border-top: 1px solid var(--hd-border);
        border-bottom: 1px solid var(--hd-border);
        padding: .82rem .8rem;
    }
    .tickets-table-simple.tickets-view-list tbody td:first-child {
        border-left: 1px solid var(--hd-border);
        border-top-left-radius: 18px;
        border-bottom-left-radius: 18px;
    }
    .tickets-table-simple.tickets-view-list tbody td:last-child {
        border-right: 1px solid var(--hd-border);
        border-top-right-radius: 18px;
        border-bottom-right-radius: 18px;
    }
    .tickets-table-simple.tickets-view-list tbody tr:hover td {
        background: #fcfcff;
        border-color: rgba(91,108,255,.18);
    }
    .tickets-table-simple.tickets-view-list .ticket-description-compact {
        -webkit-line-clamp: 1;
    }
}


/* v17.46: вид категорий на публичной странице */
.category-card-content {
    display: contents;
}
@media (min-width: 769px) {
    .category-card-compact {
        border-radius: 22px;
        padding: 1rem;
        gap: .55rem;
        min-height: 100%;
    }
    .category-card-compact .category-card-icon {
        width: 44px;
        height: 44px;
        border-radius: 15px;
        font-size: 1.2rem;
    }
    .category-card-compact .category-card-title {
        font-size: 1rem;
    }
    .category-card-compact .category-card-text {
        font-size: .9rem;
        line-height: 1.35;
        display: -webkit-box;
        -webkit-line-clamp: 2;
        -webkit-box-orient: vertical;
        overflow: hidden;
    }
    .category-card-compact .category-card-link {
        font-size: .9rem;
    }

    .category-card-list {
        display: grid;
        grid-template-columns: 56px minmax(0, 1fr) auto;
        align-items: center;
        gap: 1rem;
        border-radius: 20px;
        padding: 1rem 1.15rem;
        min-height: auto;
    }
    .category-card-list .category-card-icon {
        width: 48px;
        height: 48px;
        border-radius: 16px;
        font-size: 1.25rem;
    }
    .category-card-list .category-card-content {
        display: block;
        min-width: 0;
    }
    .category-card-list .category-card-title {
        display: block;
        font-size: 1.05rem;
        overflow-wrap: anywhere;
    }
    .category-card-list .category-card-text {
        display: block;
        margin-top: .2rem;
        font-size: .92rem;
        line-height: 1.35;
        display: -webkit-box;
        -webkit-line-clamp: 1;
        -webkit-box-orient: vertical;
        overflow: hidden;
    }
    .category-card-list .category-card-link {
        white-space: nowrap;
        align-self: center;
    }
}
@media (max-width: 768px) {
    .category-card-content {
        display: contents;
    }
    .category-card-list {
        display: flex;
    }
}


/* v17.47: стартовая страница и новая сводная панель */
.dashboard-quick-actions {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 1rem;
}
.dashboard-action-card {
    display: flex;
    align-items: center;
    gap: .9rem;
    padding: 1rem 1.1rem;
    border: 1px solid var(--hd-border);
    border-radius: 22px;
    background: #fff;
    color: var(--hd-ink);
    text-decoration: none;
    box-shadow: 0 14px 40px rgba(16,24,40,.055);
    transition: .16s ease;
}
.dashboard-action-card:hover {
    transform: translateY(-2px);
    color: var(--hd-ink);
    border-color: rgba(91,108,255,.24);
    box-shadow: 0 18px 50px rgba(16,24,40,.085);
}
.dashboard-action-icon {
    width: 48px;
    height: 48px;
    flex: 0 0 48px;
    display: grid;
    place-items: center;
    border-radius: 17px;
    background: #eef2ff;
    color: #3444d7;
    font-size: 1.35rem;
}
.dashboard-action-card strong {
    display: block;
    line-height: 1.25;
    overflow-wrap: anywhere;
}
.dashboard-action-card small {
    display: block;
    color: var(--hd-muted);
    margin-top: .18rem;
    line-height: 1.35;
}
.stats-grid-six {
    grid-template-columns: repeat(6, minmax(0, 1fr));
}
.dashboard-focus-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
}
.dashboard-focus-column {
    padding: 1.1rem;
    border-right: 1px solid var(--hd-border);
    min-width: 0;
}
.dashboard-focus-column:last-child {
    border-right: 0;
}
.dashboard-focus-title {
    display: flex;
    align-items: center;
    gap: .45rem;
    font-weight: 850;
    margin-bottom: .85rem;
}
.dashboard-ticket-link {
    display: grid;
    gap: .18rem;
    padding: .7rem .75rem;
    margin-bottom: .55rem;
    border: 1px solid var(--hd-border);
    border-radius: 15px;
    background: #fbfcfe;
    color: var(--hd-ink);
    text-decoration: none;
}
.dashboard-ticket-link:hover {
    color: var(--hd-ink);
    background: #fff;
    border-color: rgba(91,108,255,.25);
}
.dashboard-ticket-link span {
    min-width: 0;
    overflow-wrap: anywhere;
    line-height: 1.3;
}
.dashboard-ticket-link small {
    color: var(--hd-muted);
    overflow-wrap: anywhere;
}
@media (max-width: 1400px) {
    .stats-grid-six {
        grid-template-columns: repeat(3, minmax(0, 1fr));
    }
    .dashboard-quick-actions {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}
@media (max-width: 992px) {
    .dashboard-focus-grid {
        grid-template-columns: 1fr;
    }
    .dashboard-focus-column {
        border-right: 0;
        border-bottom: 1px solid var(--hd-border);
    }
    .dashboard-focus-column:last-child {
        border-bottom: 0;
    }
}
@media (max-width: 768px) {
    .dashboard-quick-actions {
        grid-template-columns: 1fr;
    }
    .stats-grid-six {
        grid-template-columns: 1fr !important;
    }
    .dashboard-action-card {
        border-radius: 18px;
    }
}


/* v17.51: отметка прочтения комментария заявителем */
.message-read-receipt {
    display: inline-flex;
    align-items: center;
    gap: .35rem;
    padding: .36rem .62rem;
    border-radius: 999px;
    font-size: .82rem;
    font-weight: 800;
}
.message-read-receipt.read {
    color: #067647;
    background: #dcfae6;
}
.message-read-receipt.unread {
    color: #a15c07;
    background: #fff4d6;
}


/* v17.52: более заметная отметка прочтения комментария */
.message-read-receipt {
    margin-top: .35rem;
    border: 1px solid transparent;
}
.message-read-receipt.read {
    border-color: #abefc6;
}
.message-read-receipt.unread {
    border-color: #fedf89;
}


/* v17.53: быстрые действия заявки, блокировка и напоминания */
.ticket-actions-menu {
    min-width: 260px;
}
.ticket-actions-menu form {
    margin: 0;
}
.ticket-actions-menu .dropdown-item {
    display: flex;
    align-items: center;
    min-height: 40px;
    font-weight: 700;
}
.ticket-actions-menu .dropdown-item:disabled {
    color: #98a2b3;
    background: transparent;
}
.ticket-row-flags,
.dashboard-ticket-flags {
    display: flex;
    flex-wrap: wrap;
    gap: .35rem;
}
.ticket-row-flags .badge,
.dashboard-ticket-flags .badge {
    font-size: .74rem;
    padding: .32rem .52rem;
}
@media (max-width: 768px) {
    .ticket-actions-menu {
        min-width: 220px;
    }
    .page-actions .dropdown,
    .page-actions .dropdown .btn {
        width: 100%;
    }
}


/* v17.56: настройки правил почтовых уведомлений */
.notification-policy-list {
    display: grid;
    gap: .75rem;
}
.notification-policy-row {
    display: grid;
    grid-template-columns: auto 1fr;
    gap: .85rem;
    align-items: flex-start;
    padding: .9rem 1rem;
    border: 1px solid var(--hd-border);
    border-radius: 18px;
    background: #fbfcfe;
}
.notification-policy-row:hover {
    background: #fff;
    border-color: rgba(91,108,255,.22);
}
.notification-policy-row .form-check {
    margin: 0;
    padding-left: 0;
}
.notification-policy-row .form-check-input {
    margin-left: 0;
    margin-top: .15rem;
}
.notification-policy-text {
    display: grid;
    gap: .18rem;
    cursor: pointer;
}
.notification-policy-title {
    font-weight: 850;
    color: var(--hd-ink);
    line-height: 1.25;
}
.notification-policy-description {
    color: var(--hd-muted);
    font-size: .9rem;
    line-height: 1.4;
}


/* v17.58: внутренние сообщения */
.internal-message-compose textarea {
    resize: vertical;
}
.internal-message-tabs .btn {
    font-weight: 800;
}
.internal-message-list {
    display: grid;
}
.internal-message-item {
    border-bottom: 1px solid var(--hd-border);
    background: #fff;
}
.internal-message-item:last-child {
    border-bottom: 0;
}
.internal-message-item.unread {
    background: #f8faff;
}
.internal-message-item.open {
    background: #fff;
}
.internal-message-summary {
    display: flex;
    gap: .9rem;
    padding: 1rem 1.1rem;
    color: var(--hd-ink);
    text-decoration: none;
}
.internal-message-summary:hover {
    color: var(--hd-ink);
    background: #fcfcff;
}
.internal-message-icon {
    width: 42px;
    height: 42px;
    flex: 0 0 42px;
    display: grid;
    place-items: center;
    border-radius: 15px;
    background: #eef2ff;
    color: #3444d7;
    font-size: 1.15rem;
}
.internal-message-main {
    display: grid;
    gap: .18rem;
    min-width: 0;
}
.internal-message-subject {
    font-weight: 850;
    line-height: 1.25;
    overflow-wrap: anywhere;
}
.internal-message-meta {
    color: var(--hd-muted);
    font-size: .86rem;
    line-height: 1.35;
    overflow-wrap: anywhere;
}
.internal-message-body {
    margin: 0 1.1rem 1rem 4.9rem;
    padding: .95rem 1rem;
    border: 1px solid var(--hd-border);
    border-radius: 16px;
    background: #fff;
    color: #344054;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}
@media (max-width: 768px) {
    .internal-message-summary {
        padding: .9rem;
        gap: .7rem;
    }
    .internal-message-icon {
        width: 38px;
        height: 38px;
        flex-basis: 38px;
    }
    .internal-message-body {
        margin: 0 .9rem .9rem .9rem;
    }
    .internal-message-tabs {
        width: 100%;
    }
    .internal-message-tabs .btn {
        flex: 1 1 auto;
    }
}


/* v17.59: диалоги внутренних сообщений, массовые действия и удаление */
.internal-messages-card .card-header {
    gap: .75rem;
}
.internal-message-bulk {
    flex: 1 1 420px;
    justify-content: flex-end;
}
.internal-message-bulk .form-select {
    max-width: 220px;
}
.internal-message-summary-row {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr) auto;
    gap: .55rem;
    align-items: stretch;
}
.internal-thread-check {
    display: grid;
    place-items: center;
    padding-left: 1rem;
}
.internal-message-summary-row .internal-message-summary {
    padding-left: .25rem;
}
.internal-message-actions {
    display: inline-flex;
    gap: .4rem;
    align-items: center;
    padding: .85rem 1rem .85rem 0;
}
.internal-message-actions form {
    margin: 0;
}
.internal-message-actions .btn {
    width: 36px;
    min-width: 36px;
    padding: 0;
}
.internal-thread {
    margin: 0 1rem 1rem 4.2rem;
    display: grid;
    gap: .75rem;
}
.internal-thread-message {
    border: 1px solid var(--hd-border);
    border-radius: 16px;
    padding: .85rem 1rem;
    background: #fff;
}
.internal-thread-message.mine {
    background: #f8faff;
    border-color: rgba(91,108,255,.18);
}
.internal-thread-meta {
    display: flex;
    flex-wrap: wrap;
    gap: .5rem;
    color: var(--hd-muted);
    font-size: .82rem;
    margin-bottom: .4rem;
}
.internal-thread-meta strong {
    color: var(--hd-ink);
}
.internal-thread-body {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    color: #344054;
}
.internal-reply-form {
    display: grid;
    gap: .65rem;
    border: 1px solid var(--hd-border);
    border-radius: 18px;
    padding: .85rem;
    background: #fbfcfe;
}
.internal-reply-form .btn {
    justify-self: end;
}
.internal-message-item.unread .internal-message-subject {
    color: #3444d7;
}
@media (max-width: 992px) {
    .internal-message-bulk {
        flex: 1 1 100%;
        justify-content: stretch;
    }
    .internal-message-bulk .form-select,
    .internal-message-bulk .btn {
        max-width: none;
        width: 100%;
    }
}
@media (max-width: 768px) {
    .internal-message-summary-row {
        grid-template-columns: auto minmax(0, 1fr);
    }
    .internal-message-actions {
        grid-column: 1 / -1;
        padding: 0 .9rem .85rem 3.6rem;
        justify-content: flex-start;
    }
    .internal-thread-check {
        padding-left: .9rem;
    }
    .internal-thread {
        margin: 0 .9rem .9rem .9rem;
    }
    .internal-reply-form .btn {
        justify-self: stretch;
        width: 100%;
    }
}


/* v17.60: сгруппированное меню администрирования */
.sidebar-group {
    margin: .18rem 0;
}
.sidebar-group > summary {
    list-style: none;
    cursor: pointer;
    color: rgba(255,255,255,.76);
    display: grid;
    grid-template-columns: 22px minmax(0,1fr) 18px;
    align-items: center;
    gap: .75rem;
    padding: .82rem .9rem;
    border-radius: 16px;
    font-weight: 800;
    user-select: none;
}
.sidebar-group > summary::-webkit-details-marker {
    display: none;
}
.sidebar-group > summary:hover,
.sidebar-group[open] > summary {
    color: #fff;
    background: rgba(255,255,255,.12);
}
.sidebar-group .group-chevron {
    justify-self: end;
    font-size: .85rem;
    transition: transform .16s ease;
    opacity: .75;
}
.sidebar-group[open] .group-chevron {
    transform: rotate(180deg);
}
.sidebar-subnav {
    display: grid;
    gap: .18rem;
    margin: .25rem 0 .45rem 1.1rem;
    padding-left: .65rem;
    border-left: 1px solid rgba(255,255,255,.12);
}
.sidebar-subnav a {
    padding: .66rem .75rem !important;
    border-radius: 13px !important;
    font-size: .94rem;
    font-weight: 700 !important;
    gap: .65rem !important;
}
.sidebar-subnav a i {
    font-size: .95rem;
    opacity: .9;
}
@media (max-width: 768px) {
    .sidebar-group > summary {
        min-height: 44px;
    }
    .sidebar-subnav {
        margin-left: .8rem;
    }
}


/* v17.63: поиск и сортировка пользователей */
.users-filter-card .form-label {
    font-weight: 800;
}
.users-sort-link {
    display: inline-flex;
    align-items: center;
    gap: .35rem;
    color: #667085;
    text-decoration: none;
    font-weight: 850;
}
.users-sort-link:hover,
.users-sort-link.active {
    color: #3444d7;
}
.users-table th {
    white-space: nowrap;
}
.users-table td {
    vertical-align: middle;
}
.users-row-actions {
    display: inline-flex;
    justify-content: flex-end;
    gap: .45rem;
    flex-wrap: wrap;
}
.users-row-actions .btn {
    display: inline-flex;
    align-items: center;
    gap: .35rem;
}
@media (max-width: 768px) {
    .users-filter-card .d-md-flex {
        display: grid !important;
        grid-template-columns: 1fr;
    }
    .users-row-actions {
        width: 100%;
        justify-content: stretch;
    }
    .users-row-actions .btn {
        flex: 1 1 auto;
        justify-content: center;
    }
}


/* v17.65: приоритеты/важность и срок реакции */
.tickets-table-simple .ticket-col-deadline { width: 130px; }
.ticket-deadline-cell { display:flex; flex-wrap:wrap; gap:.3rem; }
@media (max-width: 1200px) {
    .tickets-table-simple .ticket-col-deadline { width: 118px; }
}
@media (max-width: 768px) {
    .ticket-deadline-cell { justify-content:flex-end; }
}


/* v17.66: компактное отображение сроков в таблице заявок */
.tickets-table-simple .ticket-col-deadline {
    width: 128px;
}
.ticket-deadline-cell {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: .28rem;
    min-width: 0;
}
.ticket-deadline-badge {
    max-width: 118px;
    display: inline-flex;
    align-items: center;
    gap: .2rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.ticket-deadline-badge i {
    flex: 0 0 auto;
}
@media (max-width: 1200px) {
    .tickets-table-simple .ticket-col-deadline {
        width: 112px;
    }
    .ticket-deadline-badge {
        max-width: 104px;
        font-size: .72rem;
        padding: .32rem .48rem;
    }
}
@media (max-width: 768px) {
    .ticket-deadline-cell {
        align-items: flex-end;
    }
    .ticket-deadline-badge {
        max-width: 100%;
        white-space: normal;
        text-align: right;
    }
}


/* v17.67: скачивание файлов заявки архивом */
.page-actions .bi-file-zip,
.card .bi-file-zip {
    color: inherit;
}
@media (max-width: 768px) {
    .page-actions a[href*="ticket_files_archive"] {
        width: 100%;
    }
}


/* v17.68: компактная шапка карточки заявки */
.ticket-card-badges {
    align-items: center;
    row-gap: .45rem !important;
}
.ticket-card-badges .badge {
    max-width: 190px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.ticket-card-badges .ticket-category-badge {
    max-width: 220px;
}
.ticket-card-badges .ticket-deadline-badge {
    max-width: 132px;
    font-size: .76rem;
    padding: .36rem .56rem;
}
@media (max-width: 1400px) {
    .ticket-card-badges .badge {
        max-width: 150px;
    }
    .ticket-card-badges .ticket-category-badge {
        max-width: 170px;
    }
    .ticket-card-badges .ticket-deadline-badge {
        max-width: 110px;
    }
}
@media (max-width: 768px) {
    .ticket-card-badges .badge,
    .ticket-card-badges .ticket-category-badge,
    .ticket-card-badges .ticket-deadline-badge {
        max-width: 100%;
        white-space: normal;
    }
}


/* v17.69: дополнительный внутренний отступ у бейджей срока */
.ticket-card-badges .ticket-deadline-badge,
.ticket-deadline-cell .ticket-deadline-badge {
    padding-right: .72rem;
}
.ticket-card-badges .ticket-deadline-badge {
    max-width: 146px;
}
@media (max-width: 1400px) {
    .ticket-card-badges .ticket-deadline-badge {
        max-width: 122px;
        padding-right: .68rem;
    }
    .ticket-deadline-cell .ticket-deadline-badge {
        padding-right: .62rem;
    }
}


/* v17.70: аккуратные бейджи срока в таблице заявок */
.ticket-deadline-cell {
    align-items: flex-start;
    gap: .36rem;
}
.ticket-deadline-cell .ticket-deadline-badge {
    max-width: none;
    min-width: 0;
    width: max-content;
    padding-left: .58rem;
    padding-right: .72rem;
    justify-content: flex-start;
    line-height: 1.1;
}
.ticket-deadline-cell .ticket-deadline-badge i {
    margin-right: .22rem !important;
}
.tickets-table-simple td[data-label="Срок"] {
    min-width: 140px;
}
@media (max-width: 1200px) {
    .tickets-table-simple td[data-label="Срок"] {
        min-width: 132px;
    }
    .ticket-deadline-cell .ticket-deadline-badge {
        font-size: .74rem;
        padding-left: .54rem;
        padding-right: .68rem;
    }
}
@media (max-width: 768px) {
    .tickets-table-simple td[data-label="Срок"] {
        min-width: 0;
    }
    .ticket-deadline-cell {
        align-items: flex-end;
    }
}


/* v17.71: категории администратора по умолчанию */
.admin-default-categories {
    display: grid;
    gap: .7rem;
}
.admin-default-category {
    display: grid;
    grid-template-columns: auto 1fr;
    gap: .75rem;
    align-items: flex-start;
    padding: .85rem 1rem;
    border: 1px solid var(--hd-border);
    border-radius: 18px;
    background: #fff;
    cursor: pointer;
}
.admin-default-category:hover {
    border-color: rgba(91,108,255,.28);
    background: #fbfcff;
}
.admin-default-category .form-check-input {
    margin-top: .18rem;
}
.admin-default-category-title {
    display: block;
    font-weight: 850;
    color: var(--hd-ink);
    line-height: 1.25;
}
.admin-default-category-text {
    display: block;
    color: var(--hd-muted);
    font-size: .88rem;
    line-height: 1.35;
    margin-top: .16rem;
}
.admin-default-categories-alert {
    border-radius: 18px;
}
@media (min-width: 992px) {
    .admin-default-categories {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}


/* v17.72: компактный раскрывающийся фильтр категорий администратора */
.admin-default-categories-filter {
    border: 1px solid var(--hd-border);
    border-radius: 18px;
    background: #fff;
    overflow: hidden;
    box-shadow: 0 10px 24px rgba(16, 24, 40, .04);
}
.admin-default-categories-filter > summary {
    list-style: none;
    cursor: pointer;
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: .75rem;
    padding: .75rem 1rem;
    user-select: none;
}
.admin-default-categories-filter > summary::-webkit-details-marker {
    display: none;
}
.admin-default-categories-filter-title,
.admin-default-categories-filter-actions {
    display: inline-flex;
    align-items: center;
    gap: .55rem;
    min-width: 0;
}
.admin-default-categories-filter-title {
    font-weight: 850;
    color: var(--hd-ink);
}
.admin-default-categories-filter-actions {
    margin-left: auto;
}
.admin-default-categories-filter-chevron {
    color: var(--hd-muted);
    transition: transform .16s ease;
}
.admin-default-categories-filter[open] .admin-default-categories-filter-chevron {
    transform: rotate(180deg);
}
.admin-default-categories-filter-body {
    padding: 0 1rem 1rem;
    border-top: 1px solid var(--hd-border);
}
.admin-default-categories-filter-list {
    display: flex;
    flex-wrap: wrap;
    gap: .35rem;
}
.admin-default-categories-filter-list .badge {
    max-width: 260px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
@media (max-width: 768px) {
    .admin-default-categories-filter > summary {
        align-items: flex-start;
    }
    .admin-default-categories-filter-actions {
        width: 100%;
        justify-content: space-between;
        margin-left: 0;
    }
    .admin-default-categories-filter-actions .btn {
        flex: 1 1 auto;
    }
}


/* v17.73: переменные в шаблонах ответов */
.response-template-vars-card code {
    font-size: .86rem;
}
.response-template-variable-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(245px, 1fr));
    gap: .65rem;
}
.response-template-variable {
    border: 1px solid var(--hd-border);
    background: #fff;
    border-radius: 16px;
    padding: .75rem .85rem;
    display: grid;
    grid-template-columns: auto minmax(0, 1fr);
    gap: .65rem;
    text-align: left;
    align-items: flex-start;
    cursor: pointer;
    transition: border-color .15s ease, background .15s ease, transform .15s ease;
}
.response-template-variable:hover {
    border-color: rgba(91,108,255,.35);
    background: #fbfcff;
    transform: translateY(-1px);
}
.response-template-variable code {
    padding: .24rem .42rem;
    border-radius: 10px;
    background: #eef2ff;
    color: #3444d7;
    white-space: nowrap;
}
.response-template-variable span {
    min-width: 0;
}
.response-template-variable strong,
.response-template-variable small {
    display: block;
}
.response-template-variable strong {
    color: var(--hd-ink);
    line-height: 1.25;
}
.response-template-variable small {
    color: var(--hd-muted);
    line-height: 1.35;
    margin-top: .12rem;
}


/* v17.74: управление клиентами */
.clients-table td {
    vertical-align: middle;
}
.clients-row-actions {
    align-items: center;
}
.clients-row-actions form {
    margin: 0;
    display: inline-flex;
}
.clients-row-actions .btn {
    white-space: nowrap;
}
.client-profile-list dd {
    overflow-wrap: anywhere;
}
.client-block-form textarea {
    resize: vertical;
}
@media (max-width: 768px) {
    .clients-row-actions {
        justify-content: stretch;
    }
    .clients-row-actions form,
    .clients-row-actions a,
    .clients-row-actions .btn {
        width: 100%;
    }
}


/* v17.76: чек-листы, подзадачи, объявления, фильтры и контроль зависших заявок */
.ticket-checklist {
    display: grid;
    gap: .55rem;
}
.ticket-checklist-item {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr) auto;
    align-items: center;
    gap: .75rem;
    padding: .75rem .85rem;
    border: 1px solid var(--hd-border);
    border-radius: 16px;
    background: #fff;
}
.ticket-checklist-item.done {
    background: #f7fdf9;
}
.ticket-checklist-item.done .ticket-checklist-title span {
    text-decoration: line-through;
    color: var(--hd-muted);
}
.ticket-checklist-title {
    display: grid;
    min-width: 0;
}
.ticket-checklist-title small {
    color: var(--hd-muted);
}
.ticket-checklist-toggle {
    margin: 0;
}
.ticket-inline-add,
.ticket-subtask-add {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: .65rem;
}
.ticket-subtask-add {
    grid-template-columns: minmax(0, 1fr) 220px 190px auto;
}
.ticket-subtasks {
    display: grid;
    gap: .75rem;
}
.ticket-subtask {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto auto auto;
    gap: .7rem;
    align-items: center;
    padding: .85rem;
    border: 1px solid var(--hd-border);
    border-radius: 18px;
    background: #fff;
}
.ticket-subtask-form {
    display: inline-grid;
    grid-template-columns: 135px 180px auto;
    gap: .4rem;
    align-items: center;
    margin: 0;
}
.ticket-timeline {
    display: grid;
    gap: .75rem;
}
.ticket-timeline-date {
    font-weight: 850;
    color: var(--hd-muted);
    font-size: .86rem;
    margin-top: .25rem;
}
.ticket-timeline-item {
    display: grid;
    grid-template-columns: 42px minmax(0, 1fr);
    gap: .75rem;
    align-items: start;
}
.announcements-block {
    display: grid;
    gap: .75rem;
}
.announcements-title {
    display: inline-flex;
    align-items: center;
    gap: .5rem;
    color: var(--hd-ink);
}
.announcement-item {
    border: 1px solid var(--hd-border);
    border-radius: 20px;
    background: #fff;
    padding: 1rem;
}
.announcement-info { border-left: 4px solid #5b6cff; }
.announcement-success { border-left: 4px solid #12b76a; }
.announcement-warning { border-left: 4px solid #f79009; }
.announcement-danger { border-left: 4px solid #f04438; }
.announcement-item-head {
    display: flex;
    flex-wrap: wrap;
    gap: .55rem;
    align-items: center;
    margin-bottom: .35rem;
}
.announcement-body {
    color: #344054;
    overflow-wrap: anywhere;
}
.announcement-admin-item {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 1rem;
    padding: 1rem;
    border-bottom: 1px solid var(--hd-border);
}
.announcement-admin-item:last-child {
    border-bottom: 0;
}
.announcement-admin-actions {
    display: inline-flex;
    align-items: flex-start;
    gap: .5rem;
}
.announcement-admin-actions form {
    margin: 0;
}
.saved-filters-card .form-control-sm {
    min-width: 190px;
}
.ticket-stale-badge {
    white-space: nowrap;
}
@media (max-width: 992px) {
    .ticket-subtask,
    .ticket-subtask-form,
    .ticket-subtask-add,
    .ticket-inline-add,
    .announcement-admin-item {
        grid-template-columns: 1fr;
    }
    .ticket-subtask-form .btn,
    .ticket-subtask-add .btn,
    .ticket-inline-add .btn {
        width: 100%;
    }
    .announcement-admin-actions {
        width: 100%;
        flex-wrap: wrap;
    }
    .announcement-admin-actions .btn,
    .announcement-admin-actions form {
        width: 100%;
    }
}
@media (max-width: 768px) {
    .ticket-checklist-item {
        grid-template-columns: auto minmax(0,1fr);
    }
    .ticket-checklist-item form:last-child {
        grid-column: 1 / -1;
    }
}


/* v17.77: ровная сетка фильтров заявок */
.ticket-filters-grid {
    display: grid;
    grid-template-columns: minmax(260px, 2fr) repeat(4, minmax(150px, 1fr));
    gap: 1.15rem 1.25rem;
    align-items: end;
}
.ticket-filter-field {
    min-width: 0;
}
.ticket-filter-field .form-label {
    min-height: 1.45rem;
    display: flex;
    align-items: center;
}
.ticket-filter-search {
    min-width: 280px;
}
.ticket-filter-category {
    grid-column: span 2;
}
.ticket-filter-check {
    min-height: 58px;
    display: flex;
    align-items: center;
    padding: .75rem 1rem;
    border: 1px solid #d8dee8;
    border-radius: 18px;
    background: #fbfcfe;
}
.ticket-filter-check .form-check-input {
    margin-top: 0;
}
.ticket-filter-actions-wrap {
    grid-column: span 2;
}
.ticket-filter-actions-wrap .ticket-filters-actions {
    margin-left: 0;
}
@media (max-width: 1399px) {
    .ticket-filters-grid {
        grid-template-columns: repeat(3, minmax(0, 1fr));
    }
    .ticket-filter-search,
    .ticket-filter-category,
    .ticket-filter-actions-wrap {
        grid-column: span 2;
        min-width: 0;
    }
}
@media (max-width: 991px) {
    .ticket-filters-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
    .ticket-filter-search,
    .ticket-filter-category,
    .ticket-filter-actions-wrap {
        grid-column: 1 / -1;
    }
}
@media (max-width: 576px) {
    .ticket-filters-grid {
        grid-template-columns: 1fr;
    }
    .ticket-filter-search,
    .ticket-filter-category,
    .ticket-filter-actions-wrap {
        grid-column: auto;
    }
    .ticket-filter-check {
        min-height: 50px;
    }
}


/* v17.78: отдельное право на исполнителя подзадачи */
.ticket-subtask-form-status-only {
    grid-template-columns: 150px auto;
}
.ticket-subtask-add-no-assignee {
    grid-template-columns: minmax(0, 1fr) 190px auto;
}
@media (max-width: 992px) {
    .ticket-subtask-form-status-only,
    .ticket-subtask-add-no-assignee {
        grid-template-columns: 1fr;
    }
}

/* v17.82: реестр, связанные заявки, причины закрытия, подсказки базы знаний */
.kb-auto-suggest-box { border:1px solid var(--hd-border); border-radius:18px; background:#fbfcff; padding:1rem; }
.kb-auto-suggest-title { font-weight:850; margin-bottom:.65rem; color:var(--hd-ink); }
.kb-auto-suggest-list { display:grid; gap:.5rem; }
.kb-auto-suggest-list a { display:grid; gap:.15rem; padding:.7rem .85rem; border-radius:14px; background:#fff; border:1px solid var(--hd-border); text-decoration:none; }
.kb-auto-suggest-list a span { font-weight:750; color:var(--hd-ink); }
.kb-auto-suggest-list a small { color:var(--hd-muted); }
.linked-ticket-list { display:grid; gap:.55rem; }
.linked-ticket-item { display:grid; grid-template-columns:minmax(0,1fr) auto; gap:.75rem; align-items:center; border:1px solid var(--hd-border); border-radius:16px; padding:.75rem .85rem; background:#fff; }
.linked-ticket-add { display:grid; grid-template-columns:minmax(0,1.2fr) 140px minmax(0,1fr) auto; gap:.55rem; }
.registry-table td,.registry-table th { white-space:normal; }
@media (max-width: 992px) { .linked-ticket-add { grid-template-columns:1fr; } }


/* v17.83: адаптация блока связанных заявок в узкой боковой колонке */
.linked-ticket-list {
    min-width: 0;
}
.linked-ticket-item {
    min-width: 0;
}
.linked-ticket-item > div,
.linked-ticket-item a,
.linked-ticket-item span {
    min-width: 0;
    overflow-wrap: anywhere;
}
.linked-ticket-add {
    align-items: stretch;
}
.col-xl-4 .linked-ticket-add {
    grid-template-columns: 1fr;
}
.col-xl-4 .linked-ticket-add .btn {
    width: 100%;
}
.col-xl-4 .linked-ticket-add .form-control,
.col-xl-4 .linked-ticket-add .form-select {
    min-width: 0;
    width: 100%;
}
@media (max-width: 1400px) {
    .linked-ticket-add {
        grid-template-columns: 1fr;
    }
    .linked-ticket-add .btn {
        width: 100%;
    }
}
@media (max-width: 576px) {
    .linked-ticket-item {
        grid-template-columns: 1fr auto;
        gap: .65rem;
        padding: .85rem;
    }
    .linked-ticket-item form {
        align-self: start;
    }
}


/* v17.85: крупное обновление процессов */
.kb-auto-reply-box {
    border: 1px solid var(--hd-border);
    border-radius: 18px;
    background: #fbfcff;
    padding: 1rem;
}
.kb-auto-reply-insert {
    border: 1px solid var(--hd-border);
    border-radius: 14px;
    white-space: normal;
}
.linked-ticket-bulk {
    border: 1px solid var(--hd-border);
    border-radius: 16px;
    background: #fbfcff;
    padding: .8rem .9rem;
}
.linked-ticket-bulk > summary {
    cursor: pointer;
    font-weight: 850;
    color: var(--hd-ink);
}
.linked-ticket-bulk-form {
    display: grid;
    grid-template-columns: 160px 160px minmax(0, 1fr) auto;
    gap: .55rem;
}
@media (max-width: 1400px) {
    .linked-ticket-bulk-form {
        grid-template-columns: 1fr;
    }
    .linked-ticket-bulk-form .btn {
        width: 100%;
    }
}
.permission-danger-list {
    display: flex;
    flex-wrap: wrap;
    gap: .35rem;
}


/* v17.89: журнал действий в карточке заявки раскрывающимся блоком */
.ticket-history-collapse {
    overflow: hidden;
}
.ticket-history-summary {
    list-style: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: .75rem;
    user-select: none;
}
.ticket-history-summary::-webkit-details-marker {
    display: none;
}
.ticket-history-summary-title,
.ticket-history-summary-actions {
    display: inline-flex;
    align-items: center;
    gap: .5rem;
    min-width: 0;
}
.ticket-history-summary-title {
    flex-wrap: wrap;
}
.ticket-history-summary-actions {
    margin-left: auto;
}
.ticket-history-toggle-label .when-open {
    display: none;
}
.ticket-history-collapse[open] .ticket-history-toggle-label .when-closed {
    display: none;
}
.ticket-history-collapse[open] .ticket-history-toggle-label .when-open {
    display: inline;
}
@media (max-width: 576px) {
    .ticket-history-summary {
        align-items: stretch;
        flex-direction: column;
    }
    .ticket-history-summary-actions,
    .ticket-history-toggle-label {
        width: 100%;
    }
    .ticket-history-toggle-label {
        text-align: center;
    }
}


/* v17.90: полезный минимум для глобальных инцидентов */
.incidents-block {
    display: grid;
    gap: .85rem;
}
.incidents-block-title {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: .55rem;
    color: var(--hd-ink);
}
.incidents-block-list {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
    gap: .85rem;
}
.incidents-block-compact .incidents-block-list {
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}
.incident-card {
    border: 1px solid var(--hd-border);
    border-radius: 20px;
    background: rgba(255,255,255,.92);
    padding: .95rem 1rem;
    box-shadow: 0 12px 28px rgba(16,24,40,.06);
    border-left-width: 4px;
}
.incident-card-warning { border-left-color: #f79009; }
.incident-card-danger { border-left-color: #f04438; }
.incident-card-info { border-left-color: #5b6cff; }
.incident-card-head {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: .5rem;
    margin-bottom: .35rem;
}
.incident-card-head strong {
    overflow-wrap: anywhere;
}
.incident-card-body {
    color: var(--hd-muted);
    font-size: .92rem;
    line-height: 1.45;
    overflow-wrap: anywhere;
}
.incident-card-body-compact {
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}
.ticket-incident-badge {
    max-width: 100%;
    white-space: normal;
    text-align: left;
}
.ticket-row-flags .ticket-incident-badge {
    display: inline-flex;
    align-items: center;
    gap: .2rem;
}
@media (max-width: 576px) {
    .incidents-block-list,
    .incidents-block-compact .incidents-block-list {
        grid-template-columns: 1fr;
    }
}

/* v17.91: усиление плановых работ */
.planned-work-actions {
    display: inline-flex;
    flex-wrap: wrap;
    justify-content: flex-end;
    gap: .4rem;
}
.planned-work-actions form {
    margin: 0;
}
@media (max-width: 768px) {
    .planned-work-actions {
        width: 100%;
        justify-content: stretch;
    }
    .planned-work-actions .btn,
    .planned-work-actions form {
        width: 100%;
    }
}


/* v17.92: справочный центр */
.help-hero {
    overflow: hidden;
    border: 0;
    background: linear-gradient(135deg, rgba(91,108,255,.12), rgba(18,183,106,.09));
}
.help-hero-content {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 280px;
    gap: 2rem;
    align-items: center;
}
.help-hero-title {
    font-size: clamp(1.65rem, 3vw, 2.45rem);
    font-weight: 900;
    letter-spacing: -.04em;
    margin: 0 0 .75rem;
    color: var(--hd-ink);
}
.help-hero-text {
    color: var(--hd-muted);
    max-width: 760px;
    font-size: 1.02rem;
    margin: 0;
}
.help-hero-card {
    display: grid;
    gap: .45rem;
    padding: 1.35rem;
    border-radius: 24px;
    background: rgba(255,255,255,.72);
    border: 1px solid rgba(255,255,255,.8);
    box-shadow: 0 18px 42px rgba(16,24,40,.08);
}
.help-hero-card i {
    width: 46px;
    height: 46px;
    display: grid;
    place-items: center;
    border-radius: 16px;
    background: #fff;
    color: #3444d7;
    font-size: 1.35rem;
}
.help-layout {
    display: grid;
    grid-template-columns: 280px minmax(0, 1fr);
    gap: 1.25rem;
    align-items: start;
}
.help-nav {
    position: sticky;
    top: 1rem;
}
.help-nav-list {
    display: grid;
    gap: .2rem;
    padding: .8rem;
}
.help-nav-list a {
    display: grid;
    grid-template-columns: 24px minmax(0,1fr);
    gap: .55rem;
    align-items: center;
    padding: .72rem .8rem;
    border-radius: 14px;
    text-decoration: none;
    color: var(--hd-ink);
    font-weight: 780;
}
.help-nav-list a:hover {
    background: #f4f6fb;
    color: #3444d7;
}
.help-quick-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: .75rem;
}
.help-quick-link {
    display: flex;
    align-items: center;
    gap: .65rem;
    padding: .9rem 1rem;
    border: 1px solid var(--hd-border);
    border-radius: 18px;
    background: #fff;
    color: var(--hd-ink);
    text-decoration: none;
    font-weight: 850;
}
.help-quick-link:hover {
    color: #3444d7;
    border-color: rgba(91,108,255,.28);
    box-shadow: 0 12px 28px rgba(16,24,40,.06);
}
.help-quick-link i {
    color: #3444d7;
}
.help-section-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 1rem;
}
.help-section-card {
    scroll-margin-top: 1rem;
}
.help-section-head {
    display: grid;
    grid-template-columns: 52px minmax(0,1fr);
    gap: .9rem;
    align-items: start;
    margin-bottom: 1rem;
}
.help-section-icon {
    width: 52px;
    height: 52px;
    display: grid;
    place-items: center;
    border-radius: 18px;
    background: #eef2ff;
    color: #3444d7;
    font-size: 1.35rem;
}
.help-section-head h3 {
    margin: 0 0 .25rem;
    font-size: 1.1rem;
    font-weight: 900;
    color: var(--hd-ink);
}
.help-section-head p {
    margin: 0;
    color: var(--hd-muted);
    font-size: .92rem;
}
.help-list {
    list-style: none;
    padding: 0;
    margin: 0;
    display: grid;
    gap: .55rem;
}
.help-list li {
    display: grid;
    grid-template-columns: 22px minmax(0,1fr);
    gap: .45rem;
    align-items: start;
    color: #344054;
    font-size: .94rem;
}
.help-list li i {
    color: #12b76a;
    margin-top: .05rem;
}
.help-code-list {
    display: grid;
    gap: .75rem;
}
.help-code-list code {
    display: block;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    padding: .9rem 1rem;
    border-radius: 16px;
    background: #111827;
    color: #e5e7eb;
}
@media (max-width: 1200px) {
    .help-layout {
        grid-template-columns: 1fr;
    }
    .help-nav {
        position: static;
    }
    .help-nav-list {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}
@media (max-width: 992px) {
    .help-hero-content,
    .help-section-grid,
    .help-quick-grid {
        grid-template-columns: 1fr;
    }
}
@media (max-width: 576px) {
    .help-nav-list {
        grid-template-columns: 1fr;
    }
    .help-section-head {
        grid-template-columns: 44px minmax(0,1fr);
    }
    .help-section-icon {
        width: 44px;
        height: 44px;
        border-radius: 15px;
    }
}


/* v17.97: аккуратная колонка категории в таблице заявок */
.tickets-table-simple .ticket-col-category {
    width: 170px;
}
.tickets-table-simple .ticket-category-cell {
    min-width: 0;
    max-width: 170px;
}
.tickets-table-simple .ticket-category-table-badge {
    display: -webkit-box;
    max-width: 100%;
    white-space: normal;
    overflow: hidden;
    text-overflow: ellipsis;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    line-height: 1.22;
    text-align: left;
    overflow-wrap: anywhere;
    word-break: normal;
}
@media (min-width: 769px) {
    .tickets-table-simple.tickets-view-compact .ticket-col-category {
        width: 145px;
    }
    .tickets-table-simple.tickets-view-compact .ticket-category-cell {
        max-width: 145px;
    }
    .tickets-table-simple.tickets-view-compact .ticket-category-table-badge {
        -webkit-line-clamp: 1;
    }
}
@media (max-width: 1200px) {
    .tickets-table-simple .ticket-col-category {
        width: 150px;
    }
    .tickets-table-simple .ticket-category-cell {
        max-width: 150px;
    }
    .tickets-table-simple .ticket-category-table-badge {
        font-size: .74rem;
        padding-left: .52rem;
        padding-right: .52rem;
    }
}
@media (max-width: 768px) {
    .tickets-table-simple .ticket-category-cell {
        max-width: none;
    }
    .tickets-table-simple .ticket-category-table-badge {
        max-width: 100%;
        -webkit-line-clamp: 3;
        text-align: right;
    }
}